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- Tasks: Lead clinical quality and compliance across Richmond Villages while driving continuous improvement.
- Company: Join Bupa, a purpose-driven organisation focused on care and responsibility.
- Benefits: Competitive salary, generous pension contributions, private medical insurance, and 33 days annual leave.
- Other info: Enjoy flexible working with national travel and access to excellent career development.
- Why this job: Make a real impact in the care sector and improve resident outcomes.
- Qualifications: Strong understanding of the UK care sector and proven senior leadership experience.
The predicted salary is between 36000 - 60000 £ per year.
Senior Specialist Recruitment Consultant – Home Management & Professional (Care Services)
Head of Operational Quality – Richmond Villages (Bupa)
Home based with national travel to our Richmond Village Sites and head offices
Permanent
Full Time – 40 hours per week
£Competitive plus fantastic benefits including excellent employer pension contributions and private health insurance for you and family members
Help shape the future of care at Richmond Villages.
At Bupa, our purpose is helping people live longer, healthier, happier lives and making a better world. Richmond Villages is a key part of that mission – delivering person-centred care in beautiful, supportive environments.
We’re looking for a passionate and experienced leader to join us as Head of Operational Quality , ensuring the highest standards of care and compliance across our care homes and domiciliary services.
What’s in it for you?
- Pension match contribution up to 6% employee and 12% employer
- Life assurance (7 x basic salary)
- Private medical insurance including family cover
- 33 days annual leave (inclusive of statutory bank holidays) plus 3 paid volunteer days per year
- Plus many more fantastic benefits to benefit you and your loved ones
About the Role
As Head of Operational Quality, you’ll:
- Lead on clinical quality, regulatory compliance, and risk management across Richmond Villages.
- Partner with the Managing Director and operational leaders to drive continuous improvement.
- Support and oversee the performance of CQC Registered Managers.
- Use clinical metrics and data to identify risks and ensure early intervention.
- Represent Richmond Villages in clinical governance forums and with external stakeholders.
- Contribute to strategic initiatives including dementia care and service innovation.
What We’re Looking For
- Strong understanding of the UK care sector and CQC regulatory framework.
- Proven experience in senior leadership roles within quality assurance.
- Ability to influence at all levels, including with regulators and senior stakeholders.
- Passion for person-centred care and improving resident outcomes.
- Experience managing nursing care homes is advantageous.
Why Join Us?
- Be part of a purpose-driven organisation that values bravery, care, and responsibility.
- Work flexibly with national travel and hybrid working.
- Access to Bupa benefits including health insurance, wellbeing support, and career development.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Health Care Provider
Industries: Nursing Homes and Residential Care Facilities
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Head of Operational Quality employer: Richmond Villages
Contact Detail:
Richmond Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operational Quality
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Head of Operational Quality role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the CQC regulatory framework and current trends in quality assurance. We want you to be able to showcase your expertise and passion for person-centred care when you get that interview call!
✨Tip Number 3
Don’t just apply anywhere; focus on organisations that align with your values. Check out our website for roles that resonate with your passion for improving resident outcomes and driving continuous improvement in the care sector.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate your interest in the position and remind them why you’re the perfect fit for the Head of Operational Quality.
We think you need these skills to ace Head of Operational Quality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Operational Quality role. Highlight your experience in clinical quality and regulatory compliance, as well as any leadership roles you've held. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for person-centred care and improving resident outcomes. Share specific examples of how you've driven continuous improvement in previous roles. Let us know why you're the perfect fit for Richmond Villages!
Showcase Your Leadership Skills: In your application, be sure to highlight your ability to influence at all levels. We’re looking for someone who can partner effectively with operational leaders and represent us in clinical governance forums. Share stories that demonstrate your leadership style and impact.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the details about the role and our fantastic benefits there!
How to prepare for a job interview at Richmond Villages
✨Know Your Stuff
Make sure you have a solid understanding of the UK care sector and the CQC regulatory framework. Brush up on recent changes and challenges in the industry, as well as Richmond Villages' specific approach to quality assurance. This will show that you're not just interested in the role, but that you’re genuinely invested in the organisation's mission.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led teams or projects in quality assurance. Highlight how you influenced stakeholders and drove continuous improvement. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Be Ready for Scenario Questions
Expect to be asked about how you would handle specific situations related to clinical quality and risk management. Think through potential scenarios beforehand and prepare your thought process on how you would approach them. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Align with Their Values
Richmond Villages values bravery, care, and responsibility. During the interview, weave these values into your answers. Share personal anecdotes that reflect your passion for person-centred care and improving resident outcomes. This will help you connect with the interviewers on a deeper level and show that you’re a great cultural fit.