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- Tasks: Lead operational quality and ensure top-notch care standards across Richmond Villages.
- Company: Bupa, a purpose-driven organisation focused on health and wellbeing.
- Benefits: Competitive salary, generous pension contributions, private health insurance, and 33 days annual leave.
- Why this job: Make a real difference in the care sector while enjoying flexible working arrangements.
- Qualifications: Strong leadership experience in quality assurance and understanding of the UK care sector.
- Other info: Join a supportive team dedicated to improving resident outcomes and driving innovation.
The predicted salary is between 43200 - 72000 £ per year.
Senior Specialist Recruitment Consultant – Home Management & Professional (Care Services)
Head of Operational Quality – Richmond Villages (Bupa)
Home based with national travel to our Richmond Village Sites and head offices
Permanent
Full Time – 40 hours per week
£Competitive plus fantastic benefits including excellent employer pension contributions and private health insurance for you and family members
Help shape the future of care at Richmond Villages.
At Bupa, our purpose is helping people live longer, healthier, happier lives and making a better world. Richmond Villages is a key part of that mission – delivering person-centred care in beautiful, supportive environments.
We’re looking for a passionate and experienced leader to join us as Head of Operational Quality, ensuring the highest standards of care and compliance across our care homes and domiciliary services.
What’s in it for you?
- Pension match contribution up to 6% employee and 12% employer
- Life assurance (7 x basic salary)
- Private medical insurance including family cover
- 33 days annual leave (inclusive of statutory bank holidays) plus 3 paid volunteer days per year
- Plus many more fantastic benefits to benefit you and your loved ones
About the Role
As Head of Operational Quality, you’ll:
- Lead on clinical quality, regulatory compliance, and risk management across Richmond Villages.
- Partner with the Managing Director and operational leaders to drive continuous improvement.
- Support and oversee the performance of CQC Registered Managers.
- Use clinical metrics and data to identify risks and ensure early intervention.
- Represent Richmond Villages in clinical governance forums and with external stakeholders.
- Contribute to strategic initiatives including dementia care and service innovation.
What We’re Looking For
- Strong understanding of the UK care sector and CQC regulatory framework.
- Proven experience in senior leadership roles within quality assurance.
- Ability to influence at all levels, including with regulators and senior stakeholders.
- Passion for person-centred care and improving resident outcomes.
- Experience managing nursing care homes is advantageous.
Why Join Us?
- Be part of a purpose-driven organisation that values bravery, care, and responsibility.
- Work flexibly with national travel and hybrid working.
- Access to Bupa benefits including health insurance, wellbeing support, and career development.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Health Care Provider
Industries: Nursing Homes and Residential Care Facilities
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Head of Operational Quality employer: Richmond Villages
Contact Detail:
Richmond Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operational Quality
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Head of Operational Quality role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the CQC regulatory framework and current trends in person-centred care. We want to see you shine, so practice answering common interview questions and think about how your experience aligns with the role.
✨Tip Number 3
Don’t just wait for job postings to come to you! Keep an eye on our website and apply directly through it. This shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that can leave a lasting impression. Remind them why you’re the perfect fit for the Head of Operational Quality position and express your enthusiasm for the role!
We think you need these skills to ace Head of Operational Quality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Operational Quality role. Highlight your leadership experience in quality assurance and your understanding of the UK care sector to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for person-centred care and how you can contribute to improving resident outcomes at Richmond Villages. Be genuine and let your personality come through.
Showcase Relevant Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive continuous improvement and ensure compliance. Use metrics or examples to illustrate your impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it as we review candidates!
How to prepare for a job interview at Richmond Villages
✨Know Your Stuff
Make sure you have a solid understanding of the UK care sector and the CQC regulatory framework. Brush up on recent changes and trends in the industry, as well as Richmond Villages' approach to person-centred care. This will show your passion and commitment to improving resident outcomes.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences that highlight your leadership abilities, especially in quality assurance and compliance. Think about times when you influenced change or drove continuous improvement. Be ready to discuss how you can apply these skills at Richmond Villages.
✨Engage with the Interviewers
Don’t just answer questions; engage with your interviewers. Ask insightful questions about their current challenges and how they measure success in operational quality. This shows your genuine interest in the role and helps you understand if it’s the right fit for you.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Prepare by thinking through potential challenges you might face in the role and how you would address them, particularly in relation to clinical governance and risk management.