Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic sales team and develop strong relationships with intermediary partners.
- Company: Join Bupa, a health insurer focused on making a positive impact.
- Benefits: Enjoy 25 days holiday, health insurance, and a target bonus of 25%.
- Why this job: Shape the future of health services while driving your career forward.
- Qualifications: Graduate calibre with proven success in sales and leadership.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Head of Intermediary Relationships role at Richmond Villages. Location: London or Manchester. Travel to client’s location on a weekly basis required. Reporting to the Commercial & Trading Director. Role Type: Permanent role, Full Time – 37.5 hours per week. We consider all types of flexibility, including locations, hours and working patterns.
As Head of Intermediary Relationships, you will shape and execute our direct and telephony sales strategy, leading a multi-skilled team to achieve ambitious acquisition and retention targets. You will develop commercially successful relationships with intermediary partners, create pricing strategies, and position Bupa as a preferred provider with leading consulting firms. Your leadership will ensure a seamless customer journey and a joined‑up approach across Health Services and PMI.
Key Responsibilities- Develop and implement the intermediary sales plan, set and monitor team targets, and ensure delivery of commercial objectives.
- Lead, coach, and develop a high‑performing sales team, embedding a culture of consultative selling and continuous improvement.
- Build strong relationships with intermediaries, gather feedback, and ensure our service offering is best‑in‑class.
- Oversee telephony operations, optimise resources, and collaborate with Marketing to drive customer loyalty and prospecting.
- Monitor performance, identify trends, and implement corrective actions to achieve profitability and customer recommendation goals.
- Work with other Heads to balance intermediary and direct channels, mitigating conflict and promoting “One Bupa UK” ways of working.
- Implement new systems, processes, and technologies to improve sales effectiveness and efficiency.
- Uphold regulatory standards, treat customers fairly, and lead by example in integrity and professionalism.
- Graduate calibre with broad business and sales experience.
- Proven success in corporate and intermediary markets.
- Strong leadership and relationship management skills.
- Experience in strategy design, operational planning, and change management.
- Financial and digital literacy.
- 25 days holiday, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Free health assessment for you and your spouse.
- Target bonus of 25% based on individual and company performance.
- Company car allowance.
- Onsite gyms or local discounts where no onsite gym available.
- Various other benefits and online discounts.
Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Head of Intermediary Relationships employer: Richmond Villages
Contact Detail:
Richmond Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Intermediary Relationships
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and be ready to discuss how your experience aligns with their goals. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. It’s a simple gesture that can make a big difference.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that dream job!
We think you need these skills to ace Head of Intermediary Relationships
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Intermediary Relationships role. Highlight your leadership experience and any relevant sales strategies you've implemented. We want to see how you can shape our sales approach!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've built successful relationships with intermediaries and led high-performing teams. Let your personality shine through!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and metrics to demonstrate how you've met or exceeded targets in previous roles. We love seeing tangible results!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Richmond Villages
✨Know Your Numbers
As the Head of Intermediary Relationships, you'll need to demonstrate your understanding of sales metrics and targets. Brush up on key performance indicators relevant to the role, such as acquisition rates and retention figures, so you can discuss how you've successfully met or exceeded these in past roles.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you've developed high-performing teams. Think of specific examples where you've coached team members to success or implemented a culture of consultative selling. This will show that you can lead effectively and inspire others.
✨Build Rapport with Intermediaries
Since building strong relationships with intermediaries is crucial, come prepared with examples of how you've successfully managed these partnerships in the past. Highlight your ability to gather feedback and adapt services to meet their needs, showcasing your relationship management skills.
✨Understand Bupa's Values
Familiarise yourself with Bupa's mission and values, especially their focus on customer care and integrity. Be ready to discuss how your personal values align with theirs and how you would uphold these principles in your role, ensuring a seamless customer journey.