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- Tasks: Lead hospitality operations, ensuring exceptional dining experiences for residents.
- Company: Bupa, a caring health insurer focused on making lives better.
- Benefits: Competitive salary, healthcare support, free meals, and generous holidays.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in hospitality management and strong communication skills required.
- Other info: Join a diverse team with excellent career growth opportunities and ongoing training.
The predicted salary is between 40000 - 56000 ÂŁ per year.
Location: Richmond Villages, South Street, Letcombe Regis, OX12 9RG
Salary range: ÂŁ40,000 per annum & Excellent Benefits
Contract: Permanent
Shift Pattern: 40 hrs - 5 days from 7 – with a Duty Manager weekend 1 in 6
Here at Bupa we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person‑centred care, supporting independence and honouring choice to help our residents live their best lives. You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access to LinkedIn's online learning platform.
As Head of Hospitality, you'll lead the way in ensuring our restaurants and catering facilities deliver exceptional dining experiences. From maintaining high standards to creating delicious, nutritious meals, you'll play a key role in making every day special for our residents.
Responsibilities:
- Managing, training and developing other Hospitality employees in the team and keeping a record of all instructions given, especially where use of equipment is involved.
- Being responsible for the management and running of all hospitality operations including the village café bar.
- Ensuring the delivery of high quality and nourishing meals to residents across the Village.
- Leading on staff management duties including rota management, recruitment, staff appraisals and development.
- Working collaboratively with other department heads and function organisers for special events.
- Leading on the promotion of hospitality services to maximise revenue.
- Developing, operating and monitoring appropriate systems for all kitchen areas, ensuring the cleanliness and hygiene of all kitchen areas and equipment is maintained to the highest standard.
- Responsible for the management and running of housekeeping & laundry services across the village.
- Liaising on a regular basis with the Head Housekeeper to ensure appropriate stock levels, all machinery is in good working condition and high standards of cleanliness.
Qualifications:
You’ll have experience of managing a team in a hospitality or catering environment or you may have previously worked in a similar role in a care setting. Self‑motivated and a great communicator, you’ll be comfortable leading a team. Your organised and flexible approach will ensure our teams are sensitive to the needs of our residents. An active team leader, always leading by example to create and deliver an excellent hospitality experience across the Village. Because we care for vulnerable people, we’ll need you to complete a DBS check as part of the recruitment process. Bupa will cover the cost of this (£40).
Benefits:
- My Healthcare – Quick, easy access to support, advice, and treatment for a variety of health‑related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number 24/7.
- Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of ÂŁ350.
- We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
- Free meal with every shift.
- Holidays – 20 days + Bank Holidays.
- Long Service – For every milestone at Bupa we will reward you with ecards, extra holidays and money!
- Interest‑free annual travel Loan to enable the purchase of public transport annual season tickets.
- Wagestream – Have early access up to 40% of your earned wages within minutes.
- We offer a range of Bupa pension plans – Find out more on our career site.
- Parental Leave – We have schemes for adoption, birth parents and co‑parents – Find out more on our career site.
- Menopause Plan – Specifically designed to empower women to seek advice, choose their treatment and take control of their health.
- Access to discounts at a wide variety of gyms and fitness facilities across the UK.
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type: Full time
Job Area: Care Home – Management
Locations: Richmond Letcombe Regis Village
Head of Hospitality employer: Richmond Villages
Contact Detail:
Richmond Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Hospitality
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Bupa. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching Bupa's values and how they align with your own. Think about examples from your past experiences that showcase your leadership skills and ability to create exceptional dining experiences.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable talking about your experience managing teams and delivering high-quality service. The more you practice, the more confident you'll feel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the resources you need to prepare for the next steps in the hiring process.
We think you need these skills to ace Head of Hospitality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Head of Hospitality role. Highlight your leadership experience in hospitality or care settings, and don’t forget to mention any relevant training or certifications.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about hospitality and how you can contribute to making our residents' dining experiences exceptional. Keep it personal and engaging!
Showcase Your Team Management Skills: Since this role involves managing a team, be sure to include examples of how you've successfully led and developed teams in the past. We want to see your ability to motivate and inspire others!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Richmond Villages
✨Know Your Stuff
Make sure you’re familiar with the hospitality industry, especially in a care setting. Brush up on current trends in dining experiences and nutrition, as well as any relevant regulations. This will show that you’re not just passionate but also knowledgeable about what it takes to lead a team in this environment.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed and developed teams in the past. Think about specific situations where you’ve had to motivate staff or resolve conflicts. Being able to demonstrate your leadership style will be crucial for this role.
✨Emphasise Collaboration
Since the role involves working closely with other department heads, be ready to discuss how you’ve collaborated with different teams in previous roles. Highlight any successful events or projects that required teamwork, as this will show you can work well in a multi-disciplinary environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, the team you'll be leading, and the expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it’s a great way to engage with your interviewers!
