Head of CRM and Low Code Platform and Product Engineering

Head of CRM and Low Code Platform and Product Engineering

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Job Description

As Head of CRM and Low‑Code Platform and Product Engineering, you\’ll lead the transformation of our CRM and low‑code platforms – delivering solutions that power sales, customer service, insights and digital experiences. You’ll shape strategy and delivery for platforms such as Microsoft Power Platform, Dynamics 365 and Salesforce, while building in‑house engineering capability across the UK and India (60‑80 FTE). This is a rare opportunity to modernise critical systems and make a real impact on how we connect with customers. Location: London, Staines or Manchester (Hybrid). Employment type: Permanent.

Key Responsibilities

• Define the technical vision and lead the build of CRM and low‑code platforms using modern engineering practices.
• Establish platform teams for Power Platform/Dynamics, Salesforce and Data, and implement agile product ways of working.
• Build and coach high‑performing engineering teams in the UK and India, hiring senior Engineering Managers.
• Drive adoption of CI/CD, trunk‑based development and test automation to improve speed and quality.
• Introduce observability and reliability engineering to reduce incidents and improve service performance.
• Manage the transition from outsourced to in‑house engineering, ensuring continuity and compliance.
• Own product management for CRM and low‑code platforms – strategy, delivery and support.

What We\’re Looking For

• Degree in Computer Science, IT or equivalent experience.
• Proven experience as a senior engineering leader managing managers and multiple teams (30+ FTE).
• Strong technical background as an engineer or architect, with credibility to guide complex decisions.
• Deep understanding of CRM and low‑code architectures and customisation capabilities.
• Experience delivering modern software engineering practices (CI/CD, automation, cloud).
• Familiarity with Azure Cloud and related technologies.
• Inclusive leadership style with a focus on hiring, coaching and developing diverse teams.
• Clear communicator who can explain complex ideas simply to technical and non‑technical audiences.

Benefits

• 25 days holiday, increasing through length of service, with option to buy or sell
• Enhanced pension and life insurance
• Private medical insurance
• Access to our health and wellbeing services
• Discounts on Bupa products and services

Why Bupa

Bupa is a Level 2 Disability Confident Employer and encourages applications from people with diverse backgrounds and experiences. We aim to provide equal opportunities and reasonable adjustments throughout the recruitment process.