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For Companies At a Glance
- Tasks: Lead the front-of-house team to ensure a seamless patient experience.
- Company: Join Bupa, a leading health insurer and provider focused on making health happen.
- Benefits: Enjoy 20 days annual leave, a pension scheme, and 24/7 support.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Experience in supervising teams and excellent communication skills required.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 34000 - 47600 £ per year.
Overview
Reception Supervisor – Onsite at London Medical (Part of Bupa), W1U 5HJ
Salary: From £34,000 pa (dependent on experience)
Contract: Permanent, Full time
Hours: 37.5 hours between Mon-Sun, 8am-8pm
We make health happen. London Medical is a specialist outpatient clinic located in London's renowned medical district Harley Street and is now a part of Bupa Health Services. Our diabetes and specialist services offer customers fast access to diagnosis, treatment, and support when they need it, as well as onward pathways to high quality care at Bupa's Cromwell Hospital.
What You'll Do
- Supervising daily reception and patient administration operations
- Acting as the first point of contact for front-of-house queries from staff and consultants
- Ensuring a warm, professional, and efficient welcome for all patients and visitors
- Coordinating with consultants, secretaries, and referrers to manage appointments and communications
- Overseeing billing, deposits, and patient account processes in line with policy
- Supporting the implementation of new systems and process improvements
- Handling complaints and feedback professionally, escalating where appropriate
- Leading and developing the reception team through regular 1:1s, training, and appraisals
- Promoting a culture of accountability, empathy, and service excellence
- Ensuring compliance with CQC, Bupa, and Health & Safety standards
Essential Key Skills / Qualifications needed for this role:
- Proven experience supervising or leading front-of-house or outpatient admin teams
- Strong understanding of patient-facing services and customer care
- Excellent communication and interpersonal skills
- Confident handling complaints and sensitive situations
- Ability to train, coach, and motivate staff
- IT proficiency (Word, Excel, Outlook)
Desirable
- Experience in a hospital, diagnostics, or outpatient clinic
- Awareness of governance, Datix, and CQC standards
Benefits
- 20 days annual leave plus bank holidays & increasing with service
- Access to a 24/7 Employee Assistance Programme
- Statutory pension scheme
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do. We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Reception Supervisor in Harrow employer: Richmond Villages
Contact Detail:
Richmond Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor in Harrow
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about openings at London Medical. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching common questions for supervisory roles in healthcare. Think about how your experience aligns with the role of Reception Supervisor and be ready to share specific examples of your leadership skills.
✨Tip Number 3
Showcase your personality! When you get the chance to meet the team, let your passion for patient care shine through. Remember, they’re looking for someone who fits into their culture of service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Bupa family and making health happen.
We think you need these skills to ace Reception Supervisor in Harrow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Reception Supervisor role. Highlight your experience in supervising front-of-house teams and any relevant customer care skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about patient experience and how your background aligns with our values at Bupa. Let us know what makes you the perfect fit for this role.
Showcase Your Communication Skills: As a Reception Supervisor, excellent communication is key. In your application, demonstrate your ability to handle complaints and sensitive situations with confidence. We love seeing examples of how you've made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at London Medical!
How to prepare for a job interview at Richmond Villages
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Reception Supervisor role. Familiarise yourself with the key responsibilities, such as supervising daily operations and ensuring a high-quality patient experience. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be leading a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've successfully trained, coached, or motivated staff in previous roles. This will show that you can foster a culture of service excellence and accountability.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions, especially around handling complaints or sensitive situations. Think of specific instances from your past where you managed difficult situations effectively. This will demonstrate your problem-solving skills and ability to maintain professionalism under pressure.
✨Emphasise Your Communication Skills
Excellent communication is key in this role. Be ready to discuss how you've effectively communicated with patients, colleagues, and consultants in the past. Highlight your interpersonal skills and how they contribute to a seamless patient journey, which is vital for the clinic's success.
