At a Glance
- Tasks: Serve meals and drinks, ensuring a welcoming environment for residents.
- Company: Bupa, a leading health insurer focused on making health happen.
- Benefits: £12.40 per hour, flexible hours, paid breaks, and training provided.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while working in a supportive team.
- Qualifications: Customer service experience preferred, but training is available for all.
Waiter / Waitress - Bank
Richmond Villages Cheltenham provides luxury retirement living with personalized care that promotes independence and honours individual choice, allowing our residents to live their best lives. Our waiting on staff play an important role as your presence during mealtimes is crucial. It ensures residents receive dignified, personalized attention, promotes social interaction, and contributes to overall well-being.
You’ll Help Us Make Health Happen By:
- Setting up tables in the restaurant and café
- Serving in the restaurant and café at mealtimes
- Preparing trays and providing room service to village residents who wish to stay in their rooms for meals
- Serving drinks at the bar as required (only applicable to applicants over 18 years old)
- Ensuring that the restaurant and café are tidy and meet all high standards
- Keeping the kitchen area clean and tidy at all times
You may also be asked to support other areas as required, such as serving meals to or removing trays from resident’s rooms, restocking resident’s personal kitchens or delivering refreshments to other locations in the village.
Key Skills / Qualifications Needed For This Role:
You are a person who cares deeply for others and is driven to make a significant impact on people's lives. With your background in customer service, and potentially some experience in catering or kitchen roles—though not essential as training is provided—you excel in communication. You thrive in a tight-knit team setting, engaging with individuals from diverse backgrounds. Committed to providing outstanding service to our residents, you apply your expertise in upholding a clean, orderly, safe, and sanitary environment.
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type: Full time
Job Area: Care Home - Facilities & Home Support
Host - Bank in Cheltenham employer: Richmond Villages
Richmond Villages is an exceptional employer that prioritises the well-being of both its residents and staff. With a strong commitment to employee growth, you will find ample opportunities for professional development in a supportive work culture that values compassion and teamwork. Located in Coventry, this role not only offers a competitive benefits package, including healthcare and pension options, but also a welcoming environment where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Host - Bank in Cheltenham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Richmond Villages. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Richmond Villages
Don't be shy about reaching out to Richmond Villages directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host - Bank in Cheltenham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Richmond Villages and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Richmond Villages
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
