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- Tasks: Be the friendly face of our care home, welcoming visitors and managing enquiries.
- Company: Join Bupa, a leading health insurer dedicated to making a difference.
- Benefits: Enjoy flexible working, healthcare support, and 28 days holiday.
- Why this job: Make a real impact in people's lives while developing your career.
- Qualifications: Previous receptionist experience and a caring attitude are essential.
- Other info: Diverse and inclusive workplace with opportunities for growth.
The predicted salary is between 10 - 14 £ per hour.
Druid Stoke Care Home, 31 Druid Stoke Ave, Bristol BS9 1DE
CQC rating: Good
Carehome.co.uk rating: 9.7 / 10
Salary: £12.60 - £13.60 per hour depending on experience
Permanent contract - 32.5 hours per week, 9am - 5pm with alternate weekends (on a rota basis)
We make health happen. Here at Bupa, we support those when they need it the most. Our care homes are dedicated to delivering person‑centred care, supporting independence and honouring choice to help our residents live their best lives.
You’ll Help Us Make Health Happen By:
- Acting as the first point of contact for all visitors to the home
- Taking responsibility for managing new enquiries
- Providing advice and support both face to face and over the phone
- Conducting show‑arounds within the care home
- Supporting the Home Manager and Administrator with clerical duties such as maintaining paperwork and filing
- Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed
Key Skills / Qualifications Needed For This Role:
- You’ve worked as a Receptionist before with experience in providing excellent customer service, you’ll have a friendly manner both face to face and over the phone.
- You’re approachable and organised and have the ability to build strong relationships with our residents, their families and internal teams.
- Dedicated and efficient with an ability to handle a varied workload, but importantly, your caring attitude underpins everything you do – to make a real difference to people’s lives.
Benefits:
- My Healthcare – free access to 24/7 support, advice, and treatment for a variety of health‑related issues, including remote GP appointments, physiotherapy and mental health support
- Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
- Wagestream – early access to up to 40% of your earned wages within minutes
- 28 days holiday
- We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide reassurance and financial support during longer absences
- Long service – for every milestone at Bupa we will reward you with e‑cards, extra holidays and money
- Free meal on every shift
- Interest‑free annual travel loan to enable the purchase of public transport annual season tickets
- We offer a range of Bupa pension plans – find out more on our career site
- Parental leave – we have schemes for adoption, birth parents and co‑parents – find out more on our career site
- Menopause Plan – specifically designed to empower women to seek advice, choose their treatment and take control of their health
- Access to discounts at a wide variety of gyms and fitness facilities across the UK
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Please note, this role is not at or above RQF Level 3 and is not included under the UK’s Points Based Immigration System for sponsorship by an employer.
Time Type: Full time
Job Area: Care Home – Facilities & Home Support
Locations: Druid Stoke
Receptionist in Bristol employer: Richmond Villages
Contact Detail:
Richmond Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Bupa and Druid Stoke Care Home. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when handling enquiries and show-arounds during the interview.
✨Tip Number 3
Show off your personality! When you meet the team, let your friendly and approachable nature shine through. Remember, they’re looking for someone who can build strong relationships with residents and families.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Bupa family and making health happen!
We think you need these skills to ace Receptionist in Bristol
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your character!
Tailor Your Experience: Make sure to highlight your previous receptionist experience and any customer service roles you've had. We’re looking for someone who can manage enquiries and support our residents, so connect your skills to what we do at Bupa.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role and our values!
How to prepare for a job interview at Richmond Villages
✨Know the Company
Before your interview, take some time to research Bupa and Druid Stoke Care Home. Understand their values, mission, and what makes them unique in the care sector. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a receptionist, excellent customer service is key. Prepare examples from your past experiences where you successfully handled enquiries or resolved issues. Highlight your friendly manner and ability to build relationships, as these are crucial for making residents and visitors feel welcome.
✨Practice Common Interview Questions
Anticipate questions related to your organisational skills and how you manage a varied workload. Be ready to discuss how you prioritise tasks and maintain efficiency while ensuring a caring attitude. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support provided for new staff, or how they measure success in this role. This shows your enthusiasm and helps you determine if the environment is the right fit for you.
