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- Tasks: Engage potential participants through calls and registrations for clinical trials.
- Company: Richmond Pharmacology, a pioneering Clinical Research Organisation in London.
- Benefits: £26,000 salary plus private medical, dental, life assurance, and pension.
- Why this job: Join a dynamic team and contribute to groundbreaking clinical research.
- Qualifications: Customer service experience and excellent communication skills required.
- Other info: Exciting opportunity for career growth in a supportive environment.
The predicted salary is between 26000 - 36400 £ per year.
Location: On-Site (London Bridge)
Term: Permanent, Full Time
Salary: £26,000 per annum + Benefits (Private Medical, Private Dental, Life Assurance, Private Pension & many more)
Richmond Pharmacology are an early phase Clinical Research Organisation (CRO), conducting pioneering early phase healthy participants and patient participant trials. Our experienced and world-renowned team, our central London location and our global reach contribute to making Richmond Pharmacology an exciting and dynamic place to work.
Purpose of the job
The main purpose of the Tele-Screener - Clinical Research is to support in the recruitment of a sufficient number of suitable subjects for participation in the clinical trials, by engaging potential participants through incoming phone calls and website registrations. The primary focus is assisting in the recruitment of cohorts of suitable participants, in accordance with the unique criteria of study guidelines allowing the accurate collection of participant records.
Main duties and responsibilities
- Answer incoming calls from study participants and potential participants with a professional tone, creating a welcoming first impression of the organisation.
- Efficiently handle all inquiries by providing informative, understandable, and accurate information regarding the studies and their requirements, eligibility criteria and benefits of participation.
- Process any registrations made through the website, email or via telephone, inputting relevant details into the database, maintaining accurate participant details on the database.
- Liaise with appropriate staff members regarding potential participants suitability.
- Contribute to diversifying and expanding the population of participants on the database by focusing on specific demographic groups such as the elderly or post-menopausal.
- Coordinate the scheduling of provisional screenings and pre-screen appointments for potential volunteers, ensuring the VR Project Manager (VRPM) is informed of any changes.
- Guide the participants through the initial recruitment phase to the point they attend the unit for assessment, at which point they are then handed over to the appropriate VRPM.
- Able to communicate swiftly and clearly with the study VRPM and marketing manager to ensure they are informed of issues regarding marketing and lead generation of specific studies.
Skills And Experience
- Experience in a customer service/sales driven role
- Excellent communication skills
- Proficient in accurately inputting data
If you are interested in the role, please register your details, including a copy of your CV. Please note, while we try to respond to every candidate, the high volume of applications anticipated may make this impossible and we ask for your patience and understanding.
Tele-Screener - Clinical Research employer: Richmond Pharmacology
Contact Detail:
Richmond Pharmacology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tele-Screener - Clinical Research
✨Tip Number 1
Make sure you know the company inside out! Research Richmond Pharmacology and their clinical trials. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling incoming calls, it’s crucial to sound professional and welcoming. Try role-playing with a friend to get comfortable with common questions and scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Richmond Pharmacology.
We think you need these skills to ace Tele-Screener - Clinical Research
Some tips for your application 🫡
Craft a Catchy CV: Your CV is your first impression, so make it count! Highlight your customer service experience and any relevant skills that match the Tele-Screener role. Keep it clear and concise, and don’t forget to tailor it to the job description.
Nail Your Cover Letter: Use your cover letter to show us your personality! Explain why you’re excited about the role and how your background makes you a great fit. Make sure to mention your communication skills and any experience with data inputting.
Follow the Application Instructions: We love it when candidates pay attention to detail! Make sure you register your details on our website and include your CV as requested. It shows us you can follow instructions, which is super important for this role.
Be Patient and Stay Positive: We get a lot of applications, so it might take us a while to get back to you. While you wait, keep a positive mindset and maybe even brush up on your knowledge of clinical research. It’ll help you stand out when we do reach out!
How to prepare for a job interview at Richmond Pharmacology
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Tele-Screener role and its responsibilities. Familiarise yourself with Richmond Pharmacology's mission and the specifics of clinical trials. This will help you answer questions confidently and show your genuine interest in the position.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend or family member, focusing on how you would handle inquiries from potential participants. This will help you feel more at ease during the actual interview.
✨Showcase Your Customer Service Experience
Be ready to discuss your previous customer service or sales experience. Prepare specific examples of how you've successfully handled inquiries or resolved issues in the past. Highlighting your ability to create a welcoming first impression will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the team, the recruitment process, or the types of studies you'll be involved in. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
