At a Glance
- Tasks: Lead and optimise clinical operations, ensuring effective processes and team performance.
- Company: Join a leading pharmacology firm with a focus on innovation and collaboration.
- Benefits: Enjoy competitive salary, private medical, dental, life assurance, and pension plans.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real impact in clinical operations while developing your leadership skills.
- Qualifications: BSc in Life Sciences and experience in managing clinical operations required.
The predicted salary is between 44100 - 53900 £ per year.
Head of Clinical Operations
Department
Operations
Employment Type
Permanent
Location
- Richmond Pharmacology HQ
- Description
Job Title
Head of Clinical Operations
Location
London Bridge, SE1
Term
Permanent, Full-time
Salary
Competitive + Benefits (Private Medical, Private Dental, Life Assurance, Private Pension & many more)
The Head of Clinical Operations holds overall accountability for the effective functioning and strategic oversight of the Clinical Operations department.
This includes monitoring departmental performance, managing resourcing, ensuring the team is capable and motivated, ensuring efficient and effective processes, maintaining effective documentation, proactively addressing issues, and ensuring appropriate escalation when necessary.
Working in close collaboration with fellow operational Heads of Department, the role is key to optimising study delivery processes while minimising operational burden.
Main duties and responsibilities
- Leadership & Line Management
- Initiate and lead regular Clinical Operations department meetings..
- Provide direct line management for Clinical Operations Assistants (COAs) and Clinical Operations Managers (COMs).
- Support COMs and COAs with the management of Clinical Trial Assistants (CTAs) and Ward Supervisors (WSs).
- Handle Non-Conformances (NCs), including investigations and CAPA approvals.
- Conduct annual self-inspections of the department.
- Plan and manage the resources and recruitment for the Clinical Operations team.
- Ensure all staff within the department have clear goals, regular feedback, and appraisals.
- Lead staff development initiatives, including Personal Development Plans (PDPs).
- Study Start-Up
- Review Clinical Study Protocols (CSPs).
- Engage in central lab setup discussions, when applicable.
- Attend and contribute to Site Initiation Visits (SIVs).
- Implement and monitor study-specific clinical risk mitigations.
- Operational Oversight
- Maintain and update departmental SOPs and Work Instructions (WIs).
- Develop and maintain departmental process maps.
- Drive continuous process improvement initiatives.
- Monitor and report departmental Key Performance Indicators (KPIs) via dashboards and tools to improve performance.
- Participate in the 24-hour on-call rota.
- Oversee daily ward operations and delegate procedures accordingly.
- Conduct spot quality control of ward activities.
- Coordinate and conduct procedure support for executive and director-level activities.
- Lead health and safety for the department, including fire drill procedures and reporting.
- Monitor the budgeted vs. actual time utilisation across the department.
- Ongoing Study Support
- Oversee 'intensive day' clinical observations and escalating study-specific queries.
- Participate in audit interviews and address findings.
- Respond to essential monitor (EM) and data management (DM) queries.
- Learning & Development
- Conduct COA/COM clinical examinations.
- Conduct internal departmental assessments and exams.
- Manage the development and application of the department’s capability matrix.
- Evaluate staff competencies using MCQs, practical exams, and observational assessments.
- Design and maintain onboarding and training programs across all levels of staff.
- Clinical Oversight & Vendor Engagement
- Coordinate vendor training sessions for study-specific procedures.
- Design and review dosing flowcharts in collaboration with cross-functional teams (Clinical Project Management, Pharmacy, Research Physicians).
- Review Master Trial Schedules (MTS).
- Complete Operational Risk Assessments for studies.
- Conduct Time & Motion studies to assess and resolve inefficiencies.
- Host unit tours for CRAs in collaboration with the Clinical Research Coordinator (CRC).
Qualifications and Experience
- BSc or above in Life Sciences or related area
- Previous experience managing a clinical operations function
- Proficient in managing clinical systems and dashboards for operational tracking and KPI reporting
- Proven track record of managing cross-functional clinical teams and delivering high-quality clinical results
- Skilled in solving problems, especially relating to people and a clinical setting
- Adept in recruiting, training and developing people
- Adept at setting and using metrics to drive performance
- Experienced in managing change, ranging from behavioural, clinical, structural, and technological
- Experience in capability assessment, staff training, and clinical competency programs
- #J-18808-Ljbffr
Head of Clinical Operations in London employer: Richmond Pharmacology
Richmond Pharmacology is an exceptional employer, offering a dynamic and supportive work environment for Research Physicians at our London Bridge location. With a strong emphasis on professional development, employees benefit from comprehensive training in clinical trial management, data analysis, and opportunities for publications and teaching, all while collaborating with a diverse, international client base.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Clinical Operations in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Richmond Pharmacology.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Richmond Pharmacology.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Richmond Pharmacology, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Head of Clinical Operations in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Richmond Pharmacology.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Richmond Pharmacology.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Richmond Pharmacology. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Richmond Pharmacology. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Richmond Pharmacology
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Richmond Pharmacology’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
