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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a dynamic team.
- Company: Join a forward-thinking organisation in the heart of London.
- Benefits: Enjoy competitive pay, private medical, dental, pension, and 25 days annual leave.
- Why this job: Be the tech hero who keeps everything running smoothly and securely.
- Qualifications: Experience in IT support and a passion for technology is a must.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
The IT Support Technician delivers first- and second-line technical support to all staff, ensuring the smooth and secure operation of the organisation's IT systems. The role focuses on prompt incident resolution, excellent customer service, and maintaining high technical and security standards across devices, applications, and infrastructure.
Main Duties And Responsibilities
- Configure, install and maintain Windows 11 operating systems for end-users, troubleshooting and resolving issues where necessary.
- Manage VMware infrastructure, including virtual machine provisioning, performance monitoring and troubleshooting.
- Understand basic networking concepts such as TCP/IP, subnetting, Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) to maintain a functional network infrastructure.
- Manage and maintain Active Directory, including user accounts, groups and organisational units and configure and enforce Group Policy Objects (GPOs).
- Administer Microsoft 365 services.
- Assist in the administration and maintenance of Exchange 2019, including mailbox management and email troubleshooting.
- Administer Papercut for efficient printer management, user authentication and print job tracking.
- Support and troubleshoot Adobe software applications.
- Utilise ServiceDesk tools to log, prioritise and manage IT support requests.
- Identify and resolve software and hardware issues promptly.
- Facilitate the deployment of software applications, updates, and patches to end-user devices.
- Assist in managing and maintaining Microsoft Azure services and End Point Manager (Intune).
User & Access Management
- Manage user accounts in Active Directory, Azure AD/Microsoft 365, and VPN systems.
- Support onboarding and offboarding with device provisioning and access removal.
Systems & Operations
- Assist with patching, updates, and maintenance.
- Maintain documentation, asset registers, and knowledge bases.
- Monitor system alerts and respond promptly.
Security & Compliance
- Follow all IT policies, security standards and data protection requirements.
- Report potential security incidents immediately.
Skills And Experience
- Previous experience in first- and/or second-line IT support.
- Understanding of IT infrastructure and end-user technologies.
- Certifications such as CompTIA A+, Network+, Microsoft 365 Certified, ITIL Foundation (Desirable).
- Experience with ITSM/ticketing systems and cloud support (Desirable).
If you are interested in the role, please register your details, including a copy of your CV. Please note, while we try to respond to every candidate, the high volume of applications anticipated may make this impossible and we ask for your patience and understanding.
IT Support Technician employer: Richmond Pharmacology
Contact Detail:
Richmond Pharmacology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It’s a great way to meet industry folks and get your name out there. Plus, you never know who might have a lead on that perfect job!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or LinkedIn message can show your enthusiasm and keep you on their radar. We love seeing candidates who are proactive!
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d troubleshoot specific issues or handle customer queries. We want to see your problem-solving skills in action!
✨Tip Number 4
Use our website to apply directly! It streamlines the process and ensures your application gets the attention it deserves. Plus, we’re always looking for passionate individuals to join our team!
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support. Use keywords from the job description to show we’re looking for someone who understands our needs and can hit the ground running.
Show Off Your Skills: Don’t just list your skills; give examples of how you’ve used them in previous roles. Whether it’s troubleshooting or managing user accounts, we want to see how you’ve made a difference in past positions.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Keep it concise but engaging, explaining why you’re the perfect fit for the IT Support Technician role. Let us know what excites you about working with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Richmond Pharmacology
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, VMware, and Microsoft 365. Be ready to discuss how you've tackled technical issues in the past and demonstrate your understanding of networking concepts like TCP/IP and DNS.
✨Show Off Your Customer Service Skills
As an IT Support Technician, you'll be dealing with users regularly. Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to communicate complex tech issues in a way that's easy for non-techies to understand.
✨Familiarise Yourself with ITSM Tools
Since you'll be using ServiceDesk tools to manage support requests, it’s a good idea to familiarise yourself with common ITSM practices. If you have experience with ticketing systems, be ready to share specific examples of how you’ve used them effectively.
✨Prepare for Security Questions
Given the importance of security in this role, expect questions about IT policies and data protection. Brush up on best practices for reporting security incidents and maintaining compliance, and be prepared to discuss how you would handle potential security threats.