Care Co-ordinator

Fantastic opportunity to join our busy training practice, offering a wide range of services to our local community.

Richmond Medical Group is wholeheartedly committed to providing high-quality care for all patients, respecting and encouraging their autonomy.

We believe this should be delivered in a way that is sustainable for our patients, our staff, the NHS and the environment.

Our Care Coordinators have become valued members of the team and have significantly enhanced patients' experience of our services.

This is an exciting and varied role that can be developed in line with the successful candidate's interests and strengths.

Main duties of the job

The Patient Care Coordinator (PCC) will work closely with patients, carers, clinicians and wider healthcare professionals to support the delivery of personalised care.

The role involves helping patients to access appropriate services, coordinating care across the practice and Primary Care Network (PCN), and supporting patients to better manage their health and wellbeing.

The successful candidate will contribute to the delivery of high-quality patient care, health promotion activities and service improvement initiatives while working collaboratively as part of a multidisciplinary team.

The role also includes a range of administrative and clinical support responsibilities, with training and development opportunities available.

About us

We are a friendly and enthusiastic training practice serving approximately 17,800 patients across two sites.

Our multidisciplinary team includes GPs, nurses, care coordinators, social prescribers, and associated mental health and midwifery services, all working together to support our community.

As part of the Sheen and Barnes Primary Care Network, we work collaboratively with neighbouring practices to deliver a range of shared services and innovative patient care initiatives across our locality.

We are committed to supporting, developing and investing in our staff.

Please note that Richmond Medical Group is unable to offer visa sponsorship for this position. Applicants must already have the right to work in the UK at the time of application.

• Job responsibilities
• Care Coordination and Patient Support
• Work closely with practice and PCN healthcare professionals to identify and support patients with their personalised care requirements.
• Develop and maintain personalised care and support plans in line with best practice guidance.
• Help patients manage their healthcare needs by answering queries, supporting access to appointments and signposting to appropriate services.
• Support patients in understanding and participating in shared decision-making regarding their care.
• Provide patients with accessible information to enable informed choices about their health and wellbeing.
• Support patients to access self-management programmes, education courses, peer support and community-based services.
• Coordinate care and help patients, and where appropriate their carers, navigate health and social care services.
• Liaise with care coordinators and healthcare professionals across the PCN to share knowledge and best practice.
• Participate in multidisciplinary team (MDT) meetings and contribute to integrated patient care.
• Clinical Support Duties

Following appropriate training and competency assessment, the post holder may be required to:

• Undertake new patient health checks.
• Support health promotion and wellbeing initiatives.
• Record clinical observations, including blood pressure, pulse, temperature, oxygen saturation and body mass index (BMI).
• Facilitate routine and 24-hour blood pressure monitoring.
• Undertake wound care and dressings within scope of competence.
• Support chronic disease management clinics.
• Act as a chaperone when required.
• Perform venepuncture.
• Administer seasonal vaccinations and immunisations.
• Carry out ECG recordings.
• Ensure specimens are appropriately labelled, recorded and prepared for onward transportation.
• Administrative and Practice Support Duties
• Maintain accurate and contemporaneous patient records in clinical systems.
• Use practice clinical systems and IT platforms effectively to support patient care, service delivery, QOF achievement, recalls, audits, searches and other practice performance requirements.
• Assist with data quality activities, maintaining accurate patient records and ensuring information is coded appropriately within clinical systems.
• Support the delivery of enhanced services, public health initiatives and practice projects.
• Assist with service improvement and organisational development activities.
• Ensure clinical rooms are prepared and stocked appropriately for each session.
• Monitor stock levels and report shortages where necessary.
• Support infection prevention and control procedures, including safe management of clinical waste and sharps.
• Ensure equipment and clinical environments are maintained in accordance with practice policies and procedures.
• Participate in mandatory and role-specific training and development.
• Confidentiality

The post holder must maintain strict confidentiality regarding patient, staff and practice information at all times and comply with all relevant data protection legislation and practice policies.

Health and Safety

The post holder is responsible for complying with the practice's Health and Safety policies and procedures and for reporting any incidents, accidents or concerns appropriately.

Equality and Diversity

The post holder will support the principles of equality, diversity and inclusion and treat all patients, colleagues and visitors with dignity and respect.

Flexibility

This job description is intended as a guide to the main responsibilities of the post and is not an exhaustive list of duties.

The post holder may be required to undertake other duties appropriate to the role and grading, following appropriate consultation and training where necessary.

Person Specification

Qualifications

• Educated to GCSE level or equivalent.
• Good standard of literacy and numeracy.
• Care Certificate or willingness to undertake relevant training.
• Relevant healthcare, care coordination or customer service qualifications.
• Training in health promotion or patient care.

Experience

• Experience of working in a healthcare setting.
• Excellent communication skills, both written and verbal.
• Good IT skills, including Microsoft Office and Outlook.
• Clear, polite and professional telephone manner.
• Effective time management and organisational skills.
• Ability to work independently and as part of a team.
• Good interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to follow policies and procedures.
• Access to own transport and ability to travel across the locality on a regular basis when required.
• Flexibility to work outside core office hours.
• Experience using EMIS, Systm One or Vision clinical systems.
• Polite and confident manner.
• Flexible and cooperative approach to work.
• Motivated and forward-thinking.
• High levels of integrity and professionalism.
• Sensitive and empathetic when dealing with challenging or distressing situations.
• Ability to work effectively under pressure.
• Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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