At a Glance
- Tasks: Manage customer orders and front of house duties while ensuring a welcoming office environment.
- Company: Join Richmond, Ireland’s leading premium brand builder with a vibrant culture.
- Benefits: Gain valuable experience in a dynamic role with opportunities for creativity and growth.
- Other info: Enjoy a creative work environment with monthly events and a focus on innovation.
- Why this job: Be part of a team that disrupts the market and shapes the future of brands.
- Qualifications: 1-2 years in customer planning, strong organisational skills, and a collaborative spirit.
The predicted salary is between 31500 - 38500 £ per year.
- Customer Planner/Front of House
- REPORTS TO: Finance Director
- DIRECT REPORTS: None
- ABOUT RICHMOND
At Richmond, we don’t just build brands—we ignite them.
As Ireland’s leading trend-spotting premium brand builder, we’ve been shaping the future since 1992.
Our mantra is simple: Where Great People Meet Great Brands.
We don’t just hire employees; we bring on bold, agile, and energetic innovators who thrive on shaking up the status quo.
We're not just about distributing products—we’re about disrupting the market, challenging the norms, and launching game-changing ideas and products that leave a lasting impact.
JOB DESCRIPTION
This is a dual role within the business.
The primary function of this role is to manage order processing which involves engagement with key customers, engagement with Commercial & Field Sales Teams and working closely with Supply Chain & Logistics to meet customer demands.
This element of the role requires strong time management skills and the ability to work under pressure to adhere to our daily cut off deadline.
The secondary function is the role of Front of House, which involves reception tasks such as telephone duties, hospitality, meeting & greeting and proactively managing the upkeep of the office.
KEY RESPONSIBILITIES - Customer Planner
- Sales order processing and sample order processing
- Liaison with logistics partners, customers and sales reps as necessary to ensure orders are processed and goods delivered as expected
- Dealing with customer queries / customer service
- Issuing daily/weekly order reporting with our logistics partner
- Daily loading sheet processing
- Obtaining supporting evidence and authorization for credit note requests
- General administrative duties as required
- As part of a small admin team, to take on a hands-on approach to all aspects of the business, working closely with management and the sales team.
KEY RESPONSIBILITIES - Front of House
- Management of all front of house duties.
Including, but not limited to, telephone duties, hospitality, meeting & greeting, board room set up for meetings, distribution of daily post & organisation of hotel bookings as and when required
- Organisation of monthly office events - planning our events calendar and being creative to ensure our events are themed and set us apart from Industry norms.
We like to think outside the box!
- Proactively managing the upkeep of the office.
To include ensuring the office is always clean & tidy, printers & photocopiers are always operational, supervision of all general office stationery and ensuring communal areas are maintained in a reasonable state.
Managing the relationships to ensure all office needs are met.
- KNOWLEDGE, SKILLS AND EXPERIENCE
- Very high attention to detail.
- A resilient self-starter with an ability to work on own initiative.
- Strong organisational skills, with an ability to stay focused on assigned tasks
- Can prioritise and manage time to ensure all tasks are completed to avoid delays or missed deadlines.
- Is computer literate with a high level of proficiency in ERP systems (Order processing)
- Minimum 1-2years experience In customer planning/order processing.
- FMCG experience in Retail or Wholesale sectors would be useful
- Is approachable and collaborative
- #J-18808-Ljbffr
Customer Planner/ Front of House employer: Richmond Marketing
Richmond Marketing is an excellent employer, offering a supportive work culture that values collaboration and professional growth. Employees benefit from direct engagement with management and opportunities to enhance their accounting skills within a dynamic finance team in the vibrant city of Belfast. With a focus on employee development and a commitment to maintaining a positive work environment, Richmond Marketing stands out as a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Planner/ Front of House
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Richmond Marketing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Richmond Marketing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Planner/ Front of House
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Richmond Marketing:Your cover letter is your chance to shine! Tell us why you want to work at Richmond Marketing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Richmond Marketing!
How to prepare for a job interview at Richmond Marketing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
