At a Glance
- Tasks: Manage order processing and engage with key customers in a dynamic environment.
- Company: Join Richmond, Ireland’s leading trend-spotting premium brand builder.
- Benefits: Competitive salary, supportive team culture, and opportunities for growth.
- Other info: Fast-paced role with hands-on involvement and excellent career development opportunities.
- Why this job: Be part of a bold team that disrupts the market and makes a real impact.
- Qualifications: 1-2 years in customer service, proficient in MS Excel, and ERP experience.
The predicted salary is between 25000 - 32000 € per year.
REPORTS TO: Supply Chain Manager/Finance Director NI
ABOUT RICHMOND
At Richmond, we don’t just build brands—we ignite them. As Ireland’s leading trend-spotting premium brand builder, we’ve been shaping the future since 1992. Our mantra is simple: Where Great People Meet Great Brands. We don’t just hire employees; we bring on bold, agile, and energetic innovators who thrive on shaking up the status quo. We're not just about distributing products—we’re about disrupting the market, challenging the norms, and launching game-changing ideas and products that leave a lasting impact.
JOB DESCRIPTION
We are looking for a highly competent Customer Planner to manage order processing at our busy NI office. The role will manage order processing and will involve engagement with our key customers whilst working closely with Supply Chain and NI commercial team. If you are looking for a challenge, then this role is for you!
KEY RESPONSIBILITIES
- Sales order processing and sample order processing
- Liaison with logistics partners, customers and sales reps as necessary to ensure orders are processed and goods delivered as expected
- Dealing with customer queries / customer service
- Issuing daily sales volume reports
- Daily loading sheet processing
- Obtaining supporting evidence and authorization for credit note requests
- General administrative and filing duties as required
- Some receptionist duties as required
- As part of a small admin team, to take on a hands-on approach to all aspects of the business, working closely with management and the sales team.
- Assist other members of the admin & accounting team in various functions as may be necessary from time to time.
- Company may assign to you other appropriate tasks and responsibilities and reporting relationships from time to time.
KNOWLEDGE, SKILLS AND EXPERIENCE
- Minimum 1-2 years experience in customer service/order processing
- Proficient in MS Excel
- Previous experience with an ERP system essential
- Ambitious person with excellent work ethic and excellent communication skills
- Flourishes in a busy environment and is a fast learner
- Energetic & enthusiastic approach to tasks especially when team needs support
Customer Planner in Belfast employer: Richmond Marketing
At Richmond, we pride ourselves on fostering a dynamic and innovative work environment where our employees are empowered to challenge the status quo and contribute to game-changing ideas. Located in Northern Ireland, our office offers a collaborative culture that values bold thinkers and provides ample opportunities for professional growth and development. Join us to be part of a passionate team that not only builds brands but also ignites careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Planner in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Richmond and understanding their brand ethos. Show them you’re not just another candidate; you’re someone who gets their mission of shaking up the market and is ready to contribute to their innovative spirit.
✨Tip Number 3
Practice your customer service skills! Since the role involves dealing with customer queries, think of scenarios where you’ve successfully resolved issues. Be ready to share these experiences during your interview to showcase your problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Richmond team and ready to take on the challenge.
We think you need these skills to ace Customer Planner in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and order processing experience, as well as your proficiency in MS Excel and any ERP systems you've used.
Craft a Compelling Cover Letter:Use your cover letter to showcase your personality and enthusiasm for the role. Mention how you align with Richmond's values of innovation and disruption, and explain why you're excited about the opportunity to join their team.
Showcase Your Communication Skills:Since this role involves liaising with customers and logistics partners, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and consider including examples of how you've successfully handled customer queries in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the quickest way for us to receive your application and get you on our radar!
How to prepare for a job interview at Richmond Marketing
✨Know Your Stuff
Before the interview, make sure you understand Richmond's brand and its market position. Familiarise yourself with their products and recent initiatives. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Experience
Be ready to discuss your previous experience in customer service and order processing. Prepare specific examples of how you've handled customer queries or processed orders efficiently. This will demonstrate your competence and readiness for the role.
✨Excel at Excel
Since proficiency in MS Excel is a must, brush up on your skills before the interview. Be prepared to discuss how you've used Excel in past roles, whether for reporting or data management. You might even want to mention any advanced functions you’re comfortable with.
✨Bring the Energy
Richmond values energetic and enthusiastic individuals. During the interview, let your personality shine through! Show your passion for the role and how you thrive in busy environments. A positive attitude can set you apart from other candidates.
