We’re looking for a Customer Services Advisor to resolve customer enquiries in our Housing Team efficiently by providing tenancy support and advice.
A typical day for you would include providing stellar service through all channels. You’ll use your energy, knowledge, and enthusiasm to answer customer queries, always being proactive and looking for ways to help them.
You’ll be digitally savvy with contact centre experience and ideally housing knowledge - but this is not essential as full training will be given before the spotlight’s on you.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
You can find a full description of our values here
Proud member of the Disability Confident employer scheme
Closing date for applications is 1 November
Customer Services Advisor (Housing)
Company: Richmond Housing Partnership (RHP) Salary: from £22,487 a year Hours: Part-time Location: London, TW11 8GT Working pattern: Hybrid - 1 day remote Job type: Permanent Posting date: 16 Oct 2026 Closing date: 1 Nov 2026
Summary
Who we’re looking for
We’re looking for a Customer Services Advisor to resolve customer enquiries in our Housing Team efficiently by providing tenancy support and advice.
A typical day for you would include providing stellar service through all channels. You’ll use your energy, knowledge, and enthusiasm to answer customer queries, always being proactive and looking for ways to help them.
You’ll be digitally savvy with contact centre experience and ideally housing knowledge - but this is not essential as full training will be given before the spotlight’s on you.
When we’re hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
You can find a full description of our values here
Please note, we may close this vacancy early if we have a high volume of applications, so please apply as soon as possible to avoid disappointment.
Closing date for applications is 1 November
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Contact Details:
Richmond Housing Partnership (RHP) Recruitment Team
