Benefits
Alongside a competitive salary, we offer a great range of benefits including:
- Pension payments doubled by us, up to a maximum of 11.3%
- 29 days annual leave plus bank holidays
- Enhanced family leave
- Simply Health level 5 healthcare plan
- Generous annual wellbeing allowance
Our full list of benefits can be found further down this page.
Who we’re looking for:
You’ll listen to what matters most to customers, understand their experiences and work with colleagues to turn those insights into real improvements. You’ll be a bridge between feedback and change, helping us shape services that are easier, more welcoming, and genuinely responsive.
By working collaboratively with other teams across RHP Group you’ll identify opportunities to improve the experiences for our customers. You’ll represent the customer voice, making sure their perspective shapes how we deliver our services.
By providing clear, empathetic, and solution-based communication to customers and internal teams throughout the complaint process, you’ll show your strong interpersonal and communication skills, with a customer-first mindset that role models our values and demonstrates inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
Proud member of the Disability Confident employer scheme
Customer Experience Advisor
Company: Richmond Housing Partnership (RHP) Salary: from £35,140 a year Hours: Full-time Location: London, TW11 8GT Working pattern: Hybrid - 2 days remote Job type: Permanent Posting date: 5 Nov 2026 Closing date: 20 Nov 2026
Summary
What we offer:
Alongside a competitive salary, we offer a great range of benefits including:
- Hybrid/flexible working
- Pension payments doubled by us, up to a maximum of 11.3%
- 29 days annual leave plus bank holidays
- Enhanced family leave
- Simply Health level 5 healthcare plan
- Generous annual wellbeing allowance
Our full list of benefits can be found further down this page.
Who we’re looking for:
You’ll listen to what matters most to customers, understand their experiences and work with colleagues to turn those insights into real improvements. You’ll be a bridge between feedback and change, helping us shape services that are easier, more welcoming, and genuinely responsive.
By working collaboratively with other teams across RHP Group you’ll identify opportunities to improve the experiences for our customers. You’ll represent the customer voice, making sure their perspective shapes how we deliver our services.
By providing clear, empathetic, and solution-based communication to customers and internal teams throughout the complaint process, you’ll show your strong interpersonal and communication skills, with a customer-first mindset that role models our values and demonstrates inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Proud member of the Disability Confident employer scheme
Don’t just find a job, feel it!
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Customer Experience Advisor employer: Richmond Housing Partnership (RHP)
Richmond Housing Partnership (RHP) is an exceptional employer that prioritises employee well-being and professional growth in a supportive work environment. With a strong focus on community impact, RHP offers hybrid working options, competitive benefits, and opportunities for career advancement, making it an ideal place for those looking to make a meaningful difference in the housing sector while enjoying a balanced work-life dynamic in vibrant London.
Contact Details:
Richmond Housing Partnership (RHP) Recruitment Team
