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- Tasks: Support daily operations and improve processes for a smooth workflow in the practice.
- Company: Join a well-established Training Practice with a supportive team environment.
- Benefits: Gain valuable experience in healthcare operations and enhance your skills.
- Why this job: Make a real difference in patient care while developing your career in a dynamic setting.
- Qualifications: Strong organisational skills and a passion for improving healthcare delivery.
- Other info: Collaborate with a diverse team of healthcare professionals and enjoy excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
The Practice Operations Lead will support the Practice Manager in coordinating the day-to-day operation of the practice. This includes overseeing workflow, appointment systems, and Quality and Outcomes Framework (QOF) and contract delivery in collaboration with management and the wider team. The post is focused on planning, coordination, and process improvement.
Main duties of the job
- Support the day-to-day operation of the practice and ensure smooth workflow across clinical and administrative teams.
- Coordinate Quality and Outcomes Framework (QOF) delivery and contractual obligations.
- Oversee appointment system planning in collaboration with management and the wider team, optimising templates and capacity.
- Work collaboratively with teams, supporting front-line staff and helping to improve processes.
- Support projects and initiatives aimed at improving efficiency, patient experience, and service delivery.
- Work closely with the Practice Governance Lead to ensure operational processes align with governance standards.
About us
We are a well-established Training Practice based in a modern building at Colne Health Centre. Our clinical team comprises 6 GP Partners, trainee GPs, 2 ANPs, 1 Triage Nurse, 3 Practice Nurses, 2 HCAs, and 2 GPAs. We are strongly supported by colleagues within the Pendle East PCN, which includes a wider team of GPs, Clinical Pharmacists, Physiotherapists, Paramedics, and a Health and Wellbeing Team. We also have a highly experienced and supportive non-clinical team, working together to deliver high-quality patient care.
Job responsibilities
Please refer to the Job Specification in the Supporting Files.
Any queries, contact Miss Gail Hardacre by email to: g.hardacre@nhs.net
Person Specification
Please refer to Job Description in supporting files.
Experience
Please refer to Job Description in supporting files.
Qualifications
Please refer to Job Description in supporting files.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Operations Lead in Colne employer: Richmond Hill Practice
Contact Detail:
Richmond Hill Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead in Colne
✨Tip Number 1
Network like a pro! Reach out to current employees at the practice or similar organisations on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing the ins and outs of the Quality and Outcomes Framework (QOF). Show us you’re not just a candidate, but someone who understands the core of what we do!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you articulate your experience in coordinating workflows and improving processes confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Operations Lead in Colne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Lead role. Highlight your experience in coordinating workflows and improving processes, as these are key aspects of the job.
Showcase Team Collaboration: We love teamwork! In your application, mention specific examples of how you've worked collaboratively with others to achieve goals. This will show us that you can fit right into our supportive environment.
Be Clear and Concise: Keep your writing clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Richmond Hill Practice
✨Know Your Stuff
Make sure you understand the key responsibilities of the Operations Lead role. Familiarise yourself with concepts like workflow management, appointment systems, and the Quality and Outcomes Framework (QOF). This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Team Spirit
Since the role involves working closely with various teams, be prepared to discuss your experience in collaboration. Share examples of how you've supported front-line staff or improved processes in previous roles. This will demonstrate your ability to work well within a team and contribute to a positive work environment.
✨Bring Ideas for Improvement
Think about ways you could enhance efficiency and patient experience in the practice. During the interview, share any innovative ideas or strategies you've implemented in the past. This shows that you're proactive and ready to contribute to the practice's success from day one.
✨Align with Governance Standards
Understand the importance of governance in healthcare settings. Be ready to discuss how you've ensured compliance with operational processes in your previous roles. This will highlight your attention to detail and commitment to maintaining high standards in patient care.
