At a Glance
- Tasks: Lead and inspire the Front Office team to deliver exceptional guest experiences.
- Company: Richmond Hill Hotel, a unique Georgian gem in London’s greenest borough.
- Benefits: Competitive salary, health perks, flexible hours, and career development opportunities.
- Other info: Dynamic environment with opportunities for personal growth and recognition.
- Why this job: Shape unforgettable guest experiences and be part of an award-winning culture.
- Qualifications: Passion for hospitality and strong leadership skills.
The predicted salary is between 31500 - 38500 £ per year.
Richmond Hill Hotel, London’s Gateway to Nature
We’re looking for an exceptional Front Office Manager to join our team at Richmond Hill Hotel, an independent Georgian gem overlooking London’s greenest borough.
Just a stone’s throw from the royal park, we’re where city buzz meets leafy calm.
Our people are at the heart of everything we do, and their warmth, energy and creativity have earned us a place on The Sunday Times’ and The Caterer’s lists of top industry employers.
Our culture?
Award-winning, progressive, and delightfully independent.
The building might be historic, but our thinking isn’t.
We’re refreshingly free-spirited, and we like to do things differently, from our paint to our people.
Here, being yourself isn’t just encouraged, it’s essential.
We believe real luxury is found in thoughtful touches, genuine care, and attention to detail. That is what can make guests feel truly special.
- What’s in it for you…
- Competitive salary of £39,140 plus a monthly service charge of approximately £400 and a 15% annual bonus.
- access to hundreds of online perks & discounts
- free health cashback plan for you and your family
- BUPA health care cover
- 33 holiday allowance
- salary sacrifice schemes to help you buy a bike, laptop, or gym membership.
- free use of our onsite gym, meals on duty and parking on site
- bespoke career development through internal and external training schemes
- Refer a friend scheme, with up to £500 incentive
- Hotel recognition Programme including our Employee of the Month and Manager of the Quarter awards, long service awards, rewards payments
- flexible working patterns, as well as much more…
Is this Front Office Manager role right for me?
At Richmond Hill, we don’t just check guests in, we set the tone for their entire stay.
From that first “hello” to the final “see you soon,” our Front Office team makes every moment count.
As Front Office Manager, you’ll lead this brilliant bunch, inspiring, coaching and championing your team to deliver the warm, personal service we’re known for.
You’ll spot opportunities to make each stay more special, handle challenges with calm confidence, and ensure the front desk runs like clockwork.
This isn’t just another hotel management role, it’s your chance to shape the heartbeat of our guest experience and create memories that last long after checkout.
A day in your world
- Lead, motivate and inspire your Front Office team to deliver standout service
- Oversee Reception, Night and Guest Services operations – smooth, seamless and always guest-focused
- Handle enquiries and feedback with warmth and professionalism
- Track guest satisfaction, occupancy and revenue, always seeking ways to grow and improve
- Partner with other departments to make the guest journey effortless
- Manage rotas, payroll, training and development for your team
- Uphold the highest standards in service, compliance and safety
- What we’re looking for…
- A natural people person with a genuine love for hospitality
- Someone who brings their best, most authentic self to work
- A creative problem solver
- A dynamic, positive energy that lifts the room and inspires the team
If this sounds like a role you could get excited about, we would love to hear from you!
Please note: all applicants must have the legal right to live and work in the UK, as we are unable to offer Skilled Worker sponsorship.
Front Office Manager in Richmond employer: Richmond Hill Hotel
Richmond Hill Hotel is an exceptional employer located in the heart of London’s greenest borough, offering a vibrant and progressive work culture that values authenticity and creativity. With competitive salaries, generous benefits including extra holiday for long service, and bespoke career development opportunities, we empower our team to deliver memorable guest experiences while enjoying a supportive and rewarding environment. Join us and be part of a dedicated team that is recognised as one of the leading employers in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager in Richmond
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Richmond Hill Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Richmond Hill Hotel
Don't be shy about reaching out to Richmond Hill Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager in Richmond
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Richmond Hill Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Richmond Hill Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
