Assistant Front Office Manager in Richmond

We are looking for an exceptional Assistant Front Office Manager to come and join us at Richmond Hill Hotel. Located in the heart of London’s greenest borough, we are an independently owned Georgian hotel, just a stone's throw from the royal park. Our team are the heart and soul of everything we do at the hotel, and their hard work and dedication have earned us recognition from prestigious organizations such as The Sunday Times and The Caterer for being one of the leading employers in the industry.

The award-winning culture at the hotel is progressive, independent, and free-spirited. From our paint to our people, we are a refreshing break from the cookie-cutter hotel chain experience, and we encourage everyone to bring their authentic, best selves to work every day. Instead of lavishness or luxury, we believe it takes genuine care, thoughtfulness, and a team empowered to be creative with their service. These are the qualities that keep our guests coming back time and again.

This is a permanent full-time role (40hrs per week). What’s in it for you:

• You’ll enjoy a competitive salary of £34,000 plus a monthly service averaging £400 per month.
• Access to hundreds of online perks & discounts.
• Free health cashback plan for you and your family.
• 28 days annual leave (including bank holidays) increasing by 1 day per complete year of service to a maximum of 33 days.
• Salary sacrifice schemes to help you buy a bike, laptop, or gym membership.
• Free use of our onsite gym, meals on duty, and parking on site.
• Bespoke career development through internal and external training schemes.
• Refer a friend scheme, with up to £500 incentive.
• Hotel recognition Programme including our Employee of the Month and Manager of the Quarter awards, long service awards, rewards payments.
• Flexible working patterns, as well as much more.

Is the Assistant Front Office Manager role right for me? At Richmond Hill, we don’t just offer rooms – we create memories. Are you passionate about creating unforgettable guest experiences? As our Assistant Front Office Manager, you’ll lead the team responsible for creating outstanding first impressions and delivering the last ones. Your mission is to inspire, lead, and coach your team so that they’re excited about delivering memorable moments every day.

As an Assistant Front Office Manager, you will be assisting the Front Office Manager in overseeing the day-to-day operations of the Front Office, including Reception, Night Team, and Guest Relations, ensuring the department runs efficiently and effectively while delivering exceptional guest service through strong leadership, training, supervision, and team engagement.

Key duties include:

• Ensuring efficient friendly service is offered when dealing with all guest requirements at the front desk and handling telephone enquiries effectively.
• Ensure all staff are fully aware of the booking procedures and promotions to maximise the revenue in the hotel.
• Driving to achieve outstanding customer service at all times.
• Co-operating with all departments in the hotel to ensure the correct reports and information are provided on request.
• Ensure the front desk and lobby area are always kept presentable and manned.
• Demonstrating a working knowledge of all services and facilities of the hotel and the local area.
• Ensure you and your team are performing guest check-ins and check-outs to the company standard.
• Support Front Office Manager with recruiting and reviewing applications for hiring new team members.
• Carry out Duty Management and occasional night shifts when required.
• Proficient use of Opera Cloud and Microsoft Office programmes is considered an advantage.

What we’re looking for:

• An experienced professional passionate about Hotel Front Office Operations and able to lead and promote a teamwork culture.
• Someone that is willing to bring their best, authentic self to work rather than reading from a script or putting on a persona.
• A creative approach to your role – we believe that a game-changing idea can come from anyone, anytime.
• Someone people-centred who thrives in a dynamic and vibrant environment and is committed to delivering exceptional hospitality.

If this sounds like a role you could get excited about, we would love to hear from you! Please note: all applicants must have the legal right to live and work in the UK.