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- Tasks: Lead guest services, create memorable experiences, and inspire your team daily.
- Company: Richmond Hill Hotel is an independently owned Georgian hotel in London's greenest borough.
- Benefits: Enjoy a competitive salary, monthly service charge, online perks, and extra holiday days.
- Why this job: Be a Memory Maker, shaping unforgettable guest experiences in a vibrant environment.
- Qualifications: Strong hospitality background; experience as a Guest Relations Supervisor or Duty Manager preferred.
- Other info: Must be eligible to live and work in the UK; no sponsorship available.
The predicted salary is between 30000 - 42000 £ per year.
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We are looking for an exceptional Guest Relations Manager to come and join us at Richmond Hill Hotel.
Located in the heart of London’s greenest borough, we are an independently owned Georgian hotel, just a stone through from the royal park. This is London’s gateway to nature.
What’s in it for you…
- You’ll enjoy a competitive annual salary of £30,248.48 , plus a monthly service charge averaging £350
- access to hundreds of online perks & discounts
- free health cashback plan for you and your family
- extra day’s holiday for every year you work for us (up to 5 additional days)
- salary sacrifice schemes to help you buy a bike, laptop, or gym membership.
- free use of our onsite gym, meals on duty and parking on site
- bespoke career development through internal and external training schemes
- Refer a friend scheme, with up to £500 incentive
- Hotel recognition Programme including our Employee of the Month and Manager of the Quarter awards, long service awards, rewards payments flexible working patterns, as well as much more…
Is this Guest Relations Manager role right for me?
As Guest Relations Manager at Richmond Hill Hotel, you’ll play a pivotal role in creating exceptional guest experiences and unforgettable memories. You’ll be the heartbeat of our lobby, leading by example and inspiring your team to deliver heartfelt, personalised service at every opportunity.
You’ll love engaging with guests—making meaningful connections, anticipating needs, and delivering those small yet powerful touches that leave a lasting impression. Whether it’s remembering a returning guest’s favourite room or offering local insider tips with a genuine smile, you’ll take pride in creating moments that matter.
In this role, you’ll oversee the smooth day-to-day running of the hotel’s guest services, ensuring every interaction reflects our values of excellence, warmth, and attention to detail. You’ll take ownership of lobby presence, security, operational standards, and the delivery of exceptional service, while collaborating with department heads to continuously improve and innovate the guest journey.
Key responsibilities include:
- Leading from the front in our lobby area—ensuring a welcoming, professional presence at all times
- Inspiring and coaching your team to engage authentically with guests and deliver service with flair
- Handling guest feedback with empathy and proactivity, turning challenges into opportunities to impress
- Supporting front-of-house operations, from smooth check-ins to efficient communication across departments
- Monitoring safety, cleanliness, and service standards across guest-facing areas
- Collaborating with senior leadership to develop and implement service improvement initiatives
- Setting and monitoring performance goals for your team, ensuring high-quality results are consistently delivered
This role is ideal for someone with a strong hospitality background who lives and breathes guest service. You might already be working as a Guest Relations Supervisor or Duty Manager, ready to take the next step, or an experienced Front Office professional looking to lead with impact. Most importantly, you’ll be someone who believes in the power of people and the magic of memorable hospitality.
At Richmond Hill Hotel, we don’t just welcome guests—we make them feel seen, heard, and valued. As Guest Relations Manager, you’ll be a true Memory Maker, helping shape experiences our guests won’t forget.
What we’re looking for…
- A hunger for hospitality and going the extra mile.
- Someone that is willing to bring their best, authentic self to work. Rather than reading from a script or putting on a persona, our approach is all about bringing the very best version of ourselves to work every day.
- A creative approach to your role – we believe that a game changing idea can come from anyone, anytime.
- Someone who thrives in a dynamic and vibrant environment and is committed to delivering exceptional hospitality.
If this sounds like a role you could get excited about, we’d love to hear from you!
Please note that all applicants must be eligible to live and work in the UK, as we are unable to offer sponsorship for this position. #J-18808-Ljbffr
Guest Relations Manager employer: Richmond Hill Hotel
Contact Detail:
Richmond Hill Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Familiarise yourself with Richmond Hill Hotel's unique offerings and values. Understanding their commitment to exceptional guest experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Richmond Hill Hotel. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare examples from your past experiences that showcase your ability to handle guest feedback and create memorable moments. Highlighting these stories can demonstrate your fit for the role.
✨Tip Number 4
Stay updated on hospitality trends and best practices. Showing that you are knowledgeable about the industry can impress interviewers and reflect your passion for delivering exceptional service.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest relations and hospitality. Use specific examples that demonstrate your ability to create exceptional guest experiences, as this is a key focus for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention how you can contribute to creating memorable experiences for guests and how your values align with those of Richmond Hill Hotel.
Showcase Your Soft Skills: In your application, emphasise your interpersonal skills, empathy, and ability to handle feedback. These qualities are essential for a Guest Relations Manager, so provide examples of how you've successfully engaged with guests in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Richmond Hill Hotel
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share personal stories or experiences that highlight your commitment to creating memorable guest experiences, as this role is all about making guests feel valued.
✨Demonstrate Leadership Skills
As a Guest Relations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've inspired and coached others in previous roles. Highlight any specific instances where you turned challenges into opportunities for your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle guest feedback. Think of scenarios where you successfully managed difficult situations or improved service standards, and be ready to share these examples in detail.
✨Research the Hotel and Its Values
Familiarise yourself with Richmond Hill Hotel's values and mission. Understanding their approach to guest service will allow you to align your answers with their expectations and demonstrate that you're a good fit for their culture.
