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- Tasks: Lead a team to create unforgettable guest experiences at our vibrant hotel.
- Company: Richmond Hill Hotel, an independently owned Georgian hotel in London.
- Benefits: Competitive salary, health cashback plan, 28 days leave, and gym access.
- Other info: Dynamic environment with opportunities for career development and recognition.
- Why this job: Join us to inspire a team and make lasting memories for guests.
- Qualifications: Experience in hotel front office operations and strong leadership skills.
The predicted salary is between 34000 - 34000 £ per year.
We are looking for an exceptional Assistant Front Office Manager to come and join us at Richmond Hill Hotel. Located in the heart of London’s greenest borough, we are an independently owned Georgian hotel, just a stone's throw from the royal park. This is London’s gateway to nature. This is a permanent full-time role (40hrs per week). At Richmond Hill, we don’t just offer rooms – we create memories. Are you passionate about creating unforgettable guest experiences? As our Assistant Front Office Manager, you’ll lead the team responsible not just for creating those outstanding first impressions… but also for delivering the last ones. Your mission? To inspire, lead, and coach your team so that they’re excited about delivering memorable moments every day.
As an Assistant Front Office Manager, you will be assisting the Front Office Manager in overseeing the day-to-day operations of the Front Office, including Reception, Night Team, and Guest Relations, ensuring the department runs efficiently and effectively while delivering exceptional guest service through strong leadership, training, supervision and team engagement.
What’s in it for you…
- You’ll enjoy a competitive salary of £34,000 plus a monthly service averaging £400 per month.
- Access to hundreds of online perks & discounts.
- Free health cashback plan for you and your family.
- 28 days annual leave (including bank holidays) increasing by 1 day per complete year of service to a maximum of 33 days.
- Salary sacrifice schemes to help you buy a bike, laptop, or gym membership.
- Free use of our onsite gym, meals on duty and parking on site.
- Bespoke career development through internal and external training schemes.
- Refer a friend scheme, with up to £500 incentive.
- Hotel recognition Programme including our Employee of the Month and Manager of the Quarter awards, long service awards, rewards payments.
- Flexible working patterns, as well as much more…
Key duties Include
- Ensuring efficient friendly service is offered when dealing with all guest requirements at the front desk and handling telephone enquiries effectively.
- Ensure all staff are fully aware of the booking procedures and promotions to maximise the revenue in the hotel.
- Driving to achieve outstanding customer service at all times.
- Co-operating with all departments in the hotel to ensure the correct reports and information are provided on request.
- Ensure the front desk and lobby area are always kept presentable and manned.
- Demonstrating a working knowledge of all services and facilities of the hotel and the local area.
- Ensure you and your team are performing guest check-ins and check-outs to the company standard.
- Support Front Office Manager with recruiting and reviewing applications for hiring new team members.
- Carry out Duty Management and occasional night shifts when required.
- Proficient use of Opera Cloud and Microsoft Office programmes is considered as an advantage.
What we’re looking for…
- An experienced professional passionate about Hotel Front Office Operations and able to lead and promote a teamwork culture.
- Someone that is willing to bring their best, authentic self to work rather than reading from a script or putting on a persona, our approach is all about bringing the very best version of ourselves to work every day.
- A creative approach to your role – we believe that a game-changing idea can come from anyone, anytime.
- Someone people-centred who thrives in a dynamic and vibrant environment and is committed to delivering exceptional hospitality.
If this sounds like a role you could get excited about, we would love to hear from you!
Please note: all applicants must have the legal right to live and work in the UK.
Assistant Front Office Manager employer: Richmond Hill Hotel - Reception
Contact Detail:
Richmond Hill Hotel - Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Richmond Hill Hotel. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your personality! When you get an interview, let your authentic self shine through. Remember, they’re looking for someone who fits into their vibrant team culture, so don’t be afraid to share your passion for creating unforgettable guest experiences.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios at the front desk or with guests. This will show them you’re ready to tackle the challenges of the Assistant Front Office Manager role head-on.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Richmond Hill family. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for creating unforgettable guest experiences shine through. We want to see that you’re genuinely excited about the role and the opportunity to lead a team in delivering exceptional service.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in hotel front office operations. We love seeing how your past roles have prepared you for this position, so don’t hold back on showcasing your achievements!
Be Authentic: We value authenticity, so be yourself in your application. Share your unique approach to hospitality and how you inspire and engage your team. Remember, we’re looking for someone who brings their best self to work every day!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at Richmond Hill Hotel.
How to prepare for a job interview at Richmond Hill Hotel - Reception
✨Know the Hotel Inside Out
Before your interview, make sure you research Richmond Hill Hotel thoroughly. Familiarise yourself with its services, facilities, and the local area. This will not only show your genuine interest but also help you answer questions about how you can enhance guest experiences.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll be leading a team. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and engagement strategies. Be ready to discuss how you inspire others to deliver exceptional service.
✨Demonstrate Your Customer Service Passion
This role is all about creating memorable guest experiences. Think of specific instances where you've gone above and beyond for customers. Share these stories during your interview to highlight your commitment to outstanding service.
✨Be Yourself and Stay Authentic
Richmond Hill values authenticity, so don’t be afraid to let your personality shine through. Prepare to discuss your unique approach to hospitality and how you can bring your best self to the role. Remember, they want to see the real you!