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For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and promote spa treatments in a vibrant environment.
- Company: Join Harbour Hotels, a luxury brand with stunning locations and a focus on service excellence.
- Benefits: Enjoy discounts on stays, treatments, food, and health support for you and your family.
- Why this job: Be part of a dynamic team in a beautiful setting, making guests feel amazing.
- Qualifications: Friendly personality; experience with spa systems is a plus but not required.
- Other info: Great career progression opportunities and unique training provided.
The predicted salary is between 24000 - 36000 £ per year.
The role… We have a superb opportunity for a Spa Receptionist to join the team. As Spa Receptionist, your duties will include welcoming guests and members to the spa, making spa bookings, upselling treatments and spa products, show rounds, cashing up and general day-to-day spa reception duties. You will have a friendly and outgoing personality and a passion for service excellence. Knowledge of spa reservations systems would be a distinct advantage, although not essential as full training will be given.
Who we are… Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites.
What’s in it for you…
- Discounts: Discounted room rates for all Crew, across all Harbour Hotels; 25% discount on HarSPA and Temple Spa treatments; 25% discount on food and drink in our bars and destination restaurants.
- Health & Wellbeing: Mental health and wellbeing support, 24/7 GP services, bespoke nutrition & fitness advice for all Crew, Group Life Cover.
- Reward & Recognition: Group and hotel based incentive schemes, opportunity to attend our annual black tie Harbour Heroes awards.
- Development: Excellent progression opportunities within Harbour Hotels, individual and bespoke career and progression pathways, unique on-the-job training and development with an opportunity for internal promotions within the group.
- The usual bits: Meals included whilst on duty, competitive salary across all roles, sophisticated & unique uniforms designed for Harbour Hotels.
If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below. Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy. We look forward to hearing from you!
Spa Receptionist employer: Richmond Harbour Hotel
Contact Detail:
Richmond Harbour Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Harbour Hotels and their unique HarSPA brand. This will help you connect with the team and show that you're genuinely interested in being part of their vibrant culture.
✨Tip Number 2
Practice your people skills! As a Spa Receptionist, you'll be the face of the spa, so brush up on your communication and customer service skills. Role-play with a friend or family member to get comfortable with welcoming guests and upselling treatments.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury setting like Harbour Hotels. Choose an outfit that reflects the spa's vibe—smart, stylish, and approachable—to make sure you stand out for all the right reasons.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in our team members.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Show Your Personality: As a Spa Receptionist, your friendly and outgoing nature is key! Make sure your CV reflects your personality. Use a warm tone in your cover letter to show us how you connect with people.
Highlight Relevant Experience: Even if you haven't worked in a spa before, think about any customer service roles you've had. Share those experiences in your application to show us your passion for service excellence!
Tailor Your Application: Don’t just send the same CV everywhere! Tailor your application to fit the Spa Receptionist role at Harbour Hotels. Mention specific skills or experiences that relate to the job description.
Apply Through Our Website: We love it when you apply directly through our website! It helps us keep track of your application and ensures you get all the latest updates from us. So, don’t hesitate – hit that apply button!
How to prepare for a job interview at Richmond Harbour Hotel
✨Know the Spa Inside Out
Before your interview, take some time to research Harbour Hotels and their HarSPA brand. Familiarise yourself with their services, treatments, and unique offerings. This will not only show your genuine interest but also help you answer questions confidently.
✨Show Off Your People Skills
As a Spa Receptionist, you'll be the first point of contact for guests. Practice showcasing your friendly and outgoing personality during the interview. Think of examples from past experiences where you've provided excellent customer service or resolved issues effectively.
✨Prepare for Role-Specific Questions
Anticipate questions related to spa bookings, upselling treatments, and handling cash transactions. Brush up on any relevant experience you have, even if it’s from a different industry. Being able to relate your skills to the role will impress the interviewers.
✨Dress the Part
First impressions matter! Dress smartly and in line with the luxurious vibe of Harbour Hotels. A polished appearance will reflect your understanding of the spa environment and your commitment to service excellence.
