At a Glance
- Tasks: Lead hotel operations, ensuring guest satisfaction and exceeding targets.
- Company: Join Harbour Hotels, a prestigious brand with stunning locations.
- Benefits: Competitive salary, progression opportunities, discounts, and meals on duty.
- Other info: Enjoy unique training and vibrant team culture at Harbour Hotels.
- Why this job: Be a key player in a luxury hospitality environment and make a real impact.
- Qualifications: Passion for hospitality and experience in a 5-star setting preferred.
The predicted salary is between 34650 - 42350 £ per year.
Who we are…
Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South.
Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique Har SPA brand across many of our sites.
In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.
The role…
As Operations Manager you will be the strategic business leader for the hotel to deliver strategies, provide exemplary leadership to ensure all targets are met and exceeded whilst being a true people’s champion.
This role will be involved in every aspect of the hotel operation important to the commercial viability and ultimate guest satisfaction.
The Operations Manager will be the key support to the General Manager whilst in the operation and will deputise in the absence of the General Manager.
You will need to be truly passionate about hospitality and have a keen eye for detail.
Previous experience working within a 5 star environment is desirable.
What’s in it for you….
At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team.
- Here are just some of the benefits you will receive upon joining the crew:
- Excellent progression opportunities within the Harbour Hotels Group
- Competitive salary
- Parking
- Access to the Har Spa
- Unique on the job training and development with an opportunity for internal promotions within any of our properties.
- Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
- Access to an exciting benefits and discount platform
- Employee Assistance Program
- Meals included whilst on duty
If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below.
Operations Manager in Richmond employer: Richmond Harbour Hotel
Harbour Hotels is an exceptional employer that prioritises a vibrant and enjoyable working environment, offering excellent progression opportunities within the group. With competitive salaries, bonuses, and unique benefits such as free access to HarSpa and discounts across our luxury hotel portfolio, we ensure our team members feel valued and motivated. Join us in creating memorable experiences in some of the most beautiful locations across the South, where your passion for hospitality can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Richmond
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Richmond Harbour Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Richmond Harbour Hotel
Don't be shy about reaching out to Richmond Harbour Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Richmond
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Richmond Harbour Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Richmond Harbour Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
