At a Glance
- Tasks: Welcome guests, assist with luggage, and provide local recommendations.
- Company: Join the prestigious Harbour Hotels, known for luxury and exceptional service.
- Benefits: Competitive salary, career progression, discounts, and meals included.
- Other info: Full training provided with opportunities for internal promotions.
- Why this job: Be part of a vibrant team in a beautiful hotel environment.
- Qualifications: Friendly personality and excellent customer service skills required.
The predicted salary is between 9.9 - 12.1 £ per hour.
Who we are… Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South.
Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique Har SPA brand across many of our sites.
In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.
The role…
We have a superb opportunity for a friendly and personable Guest Services & Luggage Porter to join the team.
You will need a warm, welcoming personality, excellent customer service skills and good telephone and email etiquette.
Working closely with the Reception team, you will provide a warm welcome to guests, assist with luggage, arrange taxis and restaurant bookings, and offer advice and recommendations on the local area.
Full training will be provided.
- Part Time
- Weekdays and weekends
What’s in it for you….
At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team.
- Excellent progression opportunities within the Harbour Hotels Group
- Individual and bespoke career and progression pathways
- Competitive salary across all roles
- Unique on the job training and development with an opportunity for internal promotions within any of our properties.
- Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
- Access to an exciting benefits and discount platform
- Employee Assistance Program
- Stylish boutique uniform specially designed for Harbour Hotels
- Meals included whilst on duty
Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy.
We look forward to hearing from you!
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Reception in London employer: Richmond Harbour Hotel
Harbour Hotels is an exceptional employer, offering a vibrant and enjoyable working environment where team members can thrive. With excellent progression opportunities, bespoke career pathways, and unique on-the-job training, employees are supported in their growth while enjoying competitive salaries and exclusive discounts across our luxury hotel portfolio. Join us in delivering outstanding hospitality in some of the most beautiful locations in the South.
StudySmarter Expert Advice🤫
We think this is how you could land Reception in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Richmond Harbour Hotel and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Reception in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Richmond Harbour Hotel that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Richmond Harbour Hotel.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Richmond Harbour Hotel get a sense of who you are beyond your experience!
How to prepare for a job interview at Richmond Harbour Hotel
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Richmond Harbour Hotel and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
