Recovery Mentor - Ipswich

RECOVERY MENTOR

CASUAL

IPSWICH

Your Next Role!

If you've navigated your own mental health recovery journey and are ready to use that experience to support others, this is an opportunity to turn your story into hope for someone else.

We're seeking compassionate, resilient people with lived experience of mental health challenges and recovery to join our Crisis Support Space (CSS) team as Recovery Mentors. Your lived experience isn't simply valued - it's at the heart of this role. The insight, empathy, and understanding you've gained through your own recovery will help others feel heard, understood, and empowered during some of the most difficult moments of their lives.

Multiple opportunities are available with immediate starts.

The Crisis Support Space (CSS) provides a safe, welcoming, and compassionate alternative to the clinical hospital environment for people experiencing mental health distress or crisis, including those having thoughts of suicide. Located alongside the Emergency Department, CSS offers a non-clinical, peer-led environment where people can access support grounded in connection, hope, and shared understanding.

As a Recovery Mentor, you'll work alongside individuals experiencing mental health distress, offering recovery-focused support informed by your own lived experience. Through authentic conversations, compassionate listening, and the appropriate sharing of your recovery journey, you'll help people recognise their strengths, build hope, and take meaningful steps towards recovery.

This is more than a support role—it's an opportunity to be part of a service that's changing how people experience mental health care. Working alongside a multidisciplinary team, you'll help create a space where people feel safe, respected, and empowered, demonstrating every day that recovery is possible.

Working Hours

Recovery Mentors work across a rotating roster aligned with the service's operating hours:

• Monday to Friday: 3:00 pm – 11:00 pm
• Saturday & Sunday (AM): 7:30 am – 3:30 pm
• Saturday & Sunday (PM): 3:00 pm – 11:00 pm

Your Key Responsibilities

• Provide recovery-oriented, peer-based support to people experiencing mental health distress or crisis.
• Use your lived experience appropriately to inspire hope, model recovery, and foster meaningful connections.
• Build trusting relationships that promote safety, dignity, choice, and empowerment.
• Collaborate with clinical teams and community partners to deliver holistic, person-centred support.
• Help create a welcoming, inclusive, and psychologically safe environment where people feel heard, valued, and respected.

What You'll Bring:

• Lived experience is an essential requirement for this position. We welcome applications from people with lived experience of mental health challenges, either as a consumer or carer, who are able to use their experiences purposefully to support others in their recovery.
• A Certificate IV in Mental Health, or equivalent experience in a peer support, mental health, or human services environment.
• A strong commitment to peer work values, recovery-oriented practice, and person-centred, trauma-informed support.
• Excellent interpersonal and communication skills, with the ability to build authentic, trusting relationships.
• The ability to work collaboratively within a multidisciplinary team while maintaining professional boundaries and ethical practice.
• A commitment to reflective practice, including participating in regular supervision, ongoing learning, and professional development.
• The resilience, compassion, and self-awareness to support people experiencing mental health distress while maintaining your own wellbeing.

Why RFQ?

At Richmond Fellowship Queensland (RFQ), we believe everyone deserves the opportunity to live a meaningful life, connected to their community and supported to achieve their goals. For more than 50 years, we've been delivering recovery-focused mental health services that put people, not problems, at the centre of everything we do.

When you join RFQ, you'll become part of a purpose-driven organisation where compassion, inclusion, and collaboration shape the way we work. You'll be supported to grow professionally while making a genuine difference in the lives of people experiencing mental health challenges.

As part of our team, you'll enjoy:

• $58.38 - $62.81 per hour (inclusive of a 25% casual loading where applicable).
• Salary packaging of up to $15,900 for general living expenses, plus an additional $2,650 for meal and entertainment expenses, with novated leasing options available.
• Free Employee Assistance Program (EAP) for you and your immediate family.
• A supportive, values-led workplace that champions wellbeing, diversity, and continuous learning.
• The opportunity to build meaningful relationships and create lasting, positive outcomes for people, families, and communities across Queensland.

At RFQ, your work matters. Every conversation, every connection, and every step forward helps people on their recovery journey—and we're proud to support our employees every step of theirs.

Apply Now!

If you’re ready to use your lived experience to bring hope, connection, and understanding to others, we’d love to hear from you.
Submit your application, including your resume, by selecting Apply Now.

For further information about the role, please contact the Area Manager, Leah Tickner at leah.tickner@rfq.com.au.

Please note that RFQ is an organisation that embraces diversity and encourages applications from people of all backgrounds and experiences.

This is an Identified Lived Experience role under Section 25 of the Anti-Discrimination Act 1991 (Qld), requiring applicants to have a personal lived experience of mental health challenges and recovery.

All successful applicants will be required to undergo a Criminal History Check (NDIS Worker Screening Clearance).

For more information, visit: https://workerscreening.communities.qld.gov.au/workers/you-start