Crisis Café Team Coordinator in London

Are you passionate about making a real difference in mental health services? Do you have strong leadership skills and a commitment to promoting recovery and wellbeing? If so, we want to hear from you. We are seeking a Crisis Café Team Coordinator to join our dynamic Journey Recovery Hub, a vital out-of-hours service supporting individuals experiencing mental health crises in Richmond and Kingston.

The Role

As the Crisis Café Team Coordinator, you will work in partnership with a second Crisis Cafe Team Coordinator to:

• Lead and coordinate the daily operations of two Crisis Café sites.
• Support a dedicated team of staff and volunteers, fostering a welcoming and collaborative environment.
• Deliver high-quality, person-centred care that empowers individuals to manage their mental health and avoid crises.
• Build strong partnerships with local services, promoting the Café and its impact.
• Drive service excellence, identifying areas for improvement and ensuring compliance with best practices.

This role combines casework with operational management, offering an exciting opportunity to develop your leadership skills while making a meaningful impact in the community.

What You’ll Bring

We’re looking for someone who excels in leadership, organisation and communication, with the ability to manage high-intensity environments and complex situations.

Essential Skills and Experience:

• Proven ability to support individuals in crisis, helping them develop self-management strategies.
• Experience managing small teams and volunteers.
• Strong understanding of mental health services and the recovery approach.
• Excellent communication and administrative skills.

Desirable Skills:

• Mental Health First Aid or Suicide Prevention training.
• Knowledge of national suicide prevention strategies.

What We Offer

• A supportive and collaborative work environment.
• Opportunities for professional development, including training and supervision.
• The chance to make a tangible difference in the lives of individuals experiencing mental health crises.
• Flexible working.
• 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) (pro rata).
• Contributory pension.
• Bonus 1 day of annual leave per year over the festive period (pro rata).
• Employee Assistance Programme (EAP) which includes free counselling sessions.
• Paid time off for medical appointments.
• Staff away days and socials.

Shifts include evenings and weekends across two locations: Hampton Road, Twickenham, TW2 5QB and Alfriston Centre, 3 Berrylands Road, Surbiton, Kingston, KT5 8RB.

If you are ready to lead with compassion, resilience, and strategic insight, apply today to become part of our dedicated team! We are actively interviewing for this role. The successful candidate will need to undergo an Enhanced DBS check. Richmond Borough Mind is committed to equal opportunities and encourages applications from all backgrounds. Let’s build a stronger, healthier community together.