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- Tasks: Lead daily operations of two Crisis Café sites and support staff and volunteers.
- Company: Join Richmond Borough Mind's Journey Recovery Hub, dedicated to mental health support.
- Benefits: Enjoy a collaborative work environment and professional development opportunities.
- Why this job: Make a real impact in mental health while developing your leadership skills.
- Qualifications: Strong leadership, communication skills, and experience in mental health services required.
- Other info: Flexible hours with evening and weekend shifts; salary ranges from £31,000 to £33,000.
The predicted salary is between 31000 - 33000 £ per year.
Richmond Borough Mind | Journey Recovery Hub
Are you passionate about making a real difference in mental health services? Do you have strong leadership skills and a commitment to promoting recovery and wellbeing? If so, we want to hear from you!
We are seeking a Crisis Café Team Coordinator to join our dynamic Journey Recovery Hub , a vital out-of-hours service supporting individuals experiencing mental health crises in Richmond and Kingston.
The Role
As the Crisis Café Team Coordinator , you will work in partnership with a second Crisis Cafe Team Coordinator to:
• Lead and coordinate the daily operations of two Crisis Café sites.
• Support a dedicated team of staff and volunteers, fostering a welcoming and collaborative environment.
• Deliver high-quality, person-centred care that empowers individuals to manage their mental health and avoid crises.
• Build strong partnerships with local services, promoting the Café and its impact.
• Drive service excellence , identifying areas for improvement and ensuring compliance with best practices.
This role combines casework with operational management, offering an exciting opportunity to develop your leadership skills while making a meaningful impact in the community.
What You’ll Bring
We’re looking for someone who excels in leadership, organisation, and communication , with the ability to manage high-intensity environments and complex situations.
Essential Skills and Experience:
• Proven ability to support individuals in crisis, helping them develop self-management strategies.
• Experience managing small teams and volunteers.
• Strong understanding of mental health services and the recovery approach.
• Excellent communication and administrative skills.
Desirable Skills:
• Mental Health First Aid or Suicide Prevention training.
• Knowledge of national suicide prevention strategies.
What We Offer
• A supportive and collaborative work environment.
• Opportunities for professional development, including training and supervision.
• The chance to make a tangible difference in the lives of individuals experiencing mental health crises.
Key Details
• Salary: £31,000 – £33,000 per annum (FTE, dependent on experience). Pro-rata £23,914.29 – £25,457.14 for 27 hours/week.
• Hours: 27 hours/week on a rolling 2-week rota. Shifts include evenings and weekends.
• Locations:
• 32 Hampton Road, Twickenham, TW2 5QB
• Alfriston Centre, 3 Berrylands Road, Surbiton, Kingston, KT5 8RB
• Contract: Permanent, subject to funding.
Apply Now
If you are ready to lead with compassion, resilience, and strategic insight, apply today to become part of our dedicated team!
We are actively interviewing for this role.
Richmond Borough Mind is committed to equal opportunities and encourages applications from all backgrounds.
Let’s build a stronger, healthier community together.
Crisis Café Team Coordinator employer: Richmond Borough Mind
Contact Detail:
Richmond Borough Mind Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crisis Café Team Coordinator
✨Tip Number 1
Familiarize yourself with the specific mental health services in Richmond and Kingston. Understanding the local landscape will help you demonstrate your commitment to the community during interviews.
✨Tip Number 2
Highlight any previous experience you have in crisis management or working with individuals in distress. Be ready to share specific examples of how you've supported people in similar situations.
✨Tip Number 3
Showcase your leadership skills by discussing any relevant team management experiences. Think about how you can illustrate your ability to foster a collaborative environment among staff and volunteers.
✨Tip Number 4
Prepare to discuss your understanding of person-centred care and recovery approaches. Being able to articulate these concepts will demonstrate your alignment with the values of the Crisis Café.
We think you need these skills to ace Crisis Café Team Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Crisis Café Team Coordinator position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Highlight Relevant Experience: In your application, emphasize your leadership skills and any experience you have in mental health services or crisis management. Use specific examples to demonstrate how you've supported individuals in crisis and managed teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for mental health services and your commitment to recovery and wellbeing. Make sure to address how you can contribute to the Journey Recovery Hub and its mission.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Richmond Borough Mind
✨Show Your Passion for Mental Health
Make sure to express your genuine passion for mental health services during the interview. Share personal experiences or motivations that drive you to support individuals in crisis, as this will resonate with the interviewers.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams or coordinated projects in high-pressure environments. Highlight your ability to foster collaboration and create a welcoming atmosphere for both staff and volunteers.
✨Understand the Recovery Approach
Familiarize yourself with the recovery approach in mental health services. Be ready to discuss how you would implement person-centred care and empower individuals to manage their mental health effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in crisis situations. Think about past experiences where you had to manage complex situations and be prepared to explain your thought process and actions.
