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- Tasks: Lead and motivate a team in refrigeration and air conditioning service management.
- Company: Join a well-known independent contractor in the commercial/industrial sector.
- Benefits: Enjoy a competitive salary, car, bonus, and pension plan.
- Why this job: Be part of a dynamic team focused on customer satisfaction and business growth.
- Qualifications: Must be qualified in refrigeration/air conditioning with team management experience.
- Other info: Opportunity for business development and hands-on technical support.
The predicted salary is between 42000 - 60000 £ per year.
Our clients is a well known independent contractor in the commercial/industrial refrigeration and air conditioning maintenance industry. They are currently seeking a first class Refrigeration and Air Conditioning Service Manager Applicants should be qualified in refrigeration/air conditioning and have experience of managing a team of engineers and support staff. Experience of business development in refrigeration or air conditioning would definitely be an advantage, as would the ability to estimate maintenance contracts and provide extra works estimates. A good understanding of budgetary control, commercial awareness and laws/regulations relating to refrigeration and air conditioning are essential. The position carries an excellent basic salary, plus car, plus bonus, plus pension. Main Function of the Job: You will be responsible for managing, motivating and providing technical support for the service team, maintaining existing clients and developing new business.Provide the highest level of customer service with a sales-minded attitude while developing lasting customer relationships. Main Duties and Responsibilities: 1.Effectively manages team members/staff to ensure team objectives and Department Budgets are being achieved. 2.Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally. 3.Review customers requests for service to ascertain cause for service request and type of malfunction. 4.Responsible for working with service technicians in the field and dealing with complaints from customers and technicians. 5.Develop and maintain methods and systems for tracking costs of warranty, minimizing costs and maximizing customer satisfaction. 6.Sourcing new contracts, site surveys, quotations 7.Departmental meetings. 8.Ensure that all service revenue grows. 9.Complies with all applicable health and safety regulations, policies and establishedwork practices. 10.Ensures appropriate employee safety training and compliance is completed. 11.Interviewing, hiring and training employees. 12.Any other duties as requested by Management. JBRP1_UKTJ
Richmond Associates | Refrigeration & Air Conditiioning Service Manager | chelmsford employer: Richmond Associates
Contact Detail:
Richmond Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Richmond Associates | Refrigeration & Air Conditiioning Service Manager | chelmsford
✨Tip Number 1
Familiarize yourself with the latest trends and technologies in refrigeration and air conditioning. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to staying updated in the industry.
✨Tip Number 2
Network with professionals in the refrigeration and air conditioning field. Attend industry events or join relevant online forums to connect with potential colleagues and learn about job openings that may not be advertised.
✨Tip Number 3
Prepare to discuss your experience in managing teams and developing business. Be ready to share specific examples of how you've motivated staff and successfully grown client relationships in previous roles.
✨Tip Number 4
Research the company thoroughly before your interview. Understand their values, services, and client base so you can tailor your responses to align with their goals and demonstrate how you can contribute to their success.
We think you need these skills to ace Richmond Associates | Refrigeration & Air Conditiioning Service Manager | chelmsford
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your qualifications in refrigeration and air conditioning, as well as any experience you have managing teams. Specific examples of past successes in these areas will make your application stand out.
Showcase Business Development Skills: If you have experience in business development within the refrigeration or air conditioning sector, be sure to include this in your application. Detail any successful projects or contracts you've secured.
Demonstrate Customer Service Excellence: Since the role requires providing exemplary customer service, include examples of how you've maintained customer relationships and handled complaints effectively in previous positions.
Understand Budgetary Control: Mention your understanding of budgetary control and commercial awareness. If you have experience estimating maintenance contracts or managing departmental budgets, include that information to show your financial acumen.
How to prepare for a job interview at Richmond Associates
✨Show Your Technical Expertise
Make sure to highlight your qualifications in refrigeration and air conditioning. Be prepared to discuss specific technical challenges you've faced and how you resolved them, as this will demonstrate your capability to manage the service team effectively.
✨Demonstrate Leadership Skills
Since the role involves managing a team, share examples of how you've successfully motivated and led teams in the past. Discuss your approach to conflict resolution and how you ensure that team objectives are met.
✨Emphasize Customer Service Experience
Customer service is key in this role. Prepare to talk about your experience in maintaining customer relationships and how you've handled complaints or concerns. Highlight any instances where you upsold products or services to enhance customer satisfaction.
✨Understand Business Development
Familiarize yourself with business development strategies in the refrigeration and air conditioning sector. Be ready to discuss how you've sourced new contracts or conducted site surveys, as well as your understanding of budgetary control and commercial awareness.
