Job Title: Permit Officer
Salary Range: £30,225 – £42,888 per annum
Permanent – Fulltime (36 hours per week)
Location: Twickenham
Other essential information: Some home working may be offered on completion of training and subject to performance.
Are you looking for your next opportunity to be impactful in the lives of the local residence for both Richmond and Wandsworth Councils. We are looking for an enthusiastic and flexible member of staff who will be responsible for processing applications for the Permit Team in accordance with local Policies for both boroughs.
The post is based in the Parking Service, which is located in the Finance Directorate and is part of a team reporting directly to the Parking Permits Team Leader and Permits and Supported Travel Manager.
About the role
The London Boroughs of Richmond Upon Thames and Wandsworth present a unique opportunity to be part of a team who work together in a better service partnership across both boroughs.You will provide assistance with processing an array of applications ranging from resident, visitor and business permits within agreed turnaround times, whilst protecting the integrity of the scheme.
Ideally you will display an adaptable attitude and should have experience of processing and data entry as well as experience of customer service in all forms of contact – telephone, writing and face to face.
Essential Qualifications, Skills and Experience
Knowledge of parking permit schemes
Effective communication skills, both orally and written
Basic knowledge of and ability to use standard IT packages
The ability to demonstrate attention to detail
Ability to organize and priority own workload, within defined requirements for the role
Closing Date: Sunday 06th September 2026
Shortlisting Date: W/C 14th September 2026
Interview Date: TBC
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone.
We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.
Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
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Permits Officer in Twickenham employer: Richmond and Wandsworth Councils
Richmond and Wandsworth Councils are dedicated to fostering a supportive and inclusive work environment for Occupational Therapists, offering extensive benefits such as 40 days of annual leave, flexible working arrangements, and a generous pension plan. With a strong commitment to employee growth and development, the councils encourage innovation and provide opportunities for leadership within a culture that values diversity and promotes positive outcomes for residents. This role not only allows you to make a meaningful impact in the community but also supports your professional journey in a collaborative setting.
Contact Details:
Richmond and Wandsworth Councils Recruitment Team
