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- Tasks: Create engaging digital content and manage online engagement platforms for local councils.
- Company: Join the dynamic Consultation Team at Richmond and Wandsworth Councils.
- Benefits: Flexible working, generous annual leave, and a supportive work environment.
- Why this job: Make a real difference in your community through digital communication and engagement.
- Qualifications: Experience in digital communications and strong organisational skills are essential.
- Other info: Opportunity for career growth in a collaborative and inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Are you passionate about digital communication and community engagement? Do you want to help improve how local people interact with their council and influence decisions that affect their lives? An exciting opportunity has arisen for a Digital Engagement Support Officer to join the Consultation Team at the London Boroughs of Richmond and Wandsworth, supporting a busy and dynamic digital engagement function. Richmond and Wandsworth Councils form the largest local authority staff group in London and are recruiting for this role on an initial one-year contract (with the possibility of further extension). If you have experience in digital communications, content creation, and data analysis - or are keen to develop these skills - this could be the role for you.
About the team
The team works across both councils, delivering public consultation and engagement projects, analysing feedback, and using data to provide insight to officers and councillors. This work is vital to help the councils understand what matters most to our communities and make informed decisions about services. You’ll work with a wide range of people across the organisation and the variety of projects means no two days are ever the same.
About the role
As a Digital Engagement Support Officer, you’ll help manage the councils’ online engagement platforms, build and maintain public-facing sites, and create engaging digital content. You’ll also support data collection and analysis, contributing to reports that inform decision-making and improve services. You’ll be based in the corporate Consultation team and work closely with colleagues across the organisation, including Communications and Community Engagement teams, to increase participation and ensure our digital engagement is inclusive, accessible, and impactful. The role is full-time, Monday to Friday, on a hybrid working basis. Our offices are based in Twickenham and Wandsworth.
Key responsibilities:
- Digital content design
- Create and schedule digital content and news updates
- Support the creation of questionnaires and interactive maps
- Ensure content follows brand guidelines and accessibility standards
- Monitor trends and best practices in digital engagement
- Communication and engagement
- Keep engagement sites up to date with accessible and engaging content
- Support internal communications and stakeholder relationships
- Act as a point of contact for queries and liaise with software providers
- Help promote engagement activities to a range of audiences
- Analytics and performance monitoring
- Assist with data collection and organisation
- Help prepare reports and visual summaries
- Contribute to ‘You Said, We Did’ reports
- Monitor engagement metrics and identify areas for improvement
To be shortlisted for interview, your CV should demonstrate:
Essential skills and experience:
- Experience in a digital or communications role, including content creation
- Strong written and verbal communication skills
- Proficiency with tools such as Canva, survey platforms, dashboards—or a willingness to learn
- Good organisational skills and ability to manage multiple tasks
- A collaborative approach and attention to detail
Desirable:
- Experience working in a public sector or political environment
- Awareness of Richmond and Wandsworth’s communities
- Understanding of GDPR, copyright, and digital accessibility standards
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment. Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any assistance throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). We offer a wide range of benefits designed to attract, develop, and reward our employees such as annual leave (including Bank Holidays), flexible working and a generous pension plan.
Digital Engagement Support Officer in Twickenham employer: Richmond and Wandsworth Councils
Contact Detail:
Richmond and Wandsworth Councils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Engagement Support Officer in Twickenham
✨Tip Number 1
Get to know the councils! Research Richmond and Wandsworth Councils, their projects, and community initiatives. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Show off your skills! Prepare a portfolio showcasing your digital content creation and data analysis work. Bring it along to interviews to demonstrate your capabilities and creativity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and contributing to the community.
We think you need these skills to ace Digital Engagement Support Officer in Twickenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Engagement Support Officer role. Highlight your experience in digital communications and content creation, and don’t forget to mention any relevant tools you’ve used like Canva or survey platforms.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for digital communication and community engagement. Share specific examples of how you've made an impact in previous roles, and show us why you're the perfect fit for our team.
Show Off Your Skills: In your application, be sure to showcase your strong written and verbal communication skills. We want to see how you can create engaging content and communicate effectively with various stakeholders, so don’t hold back!
Apply Early!: We might close this vacancy early if we get enough applications, so don’t wait around! Head over to our website and submit your application as soon as possible to avoid missing out on this exciting opportunity.
How to prepare for a job interview at Richmond and Wandsworth Councils
✨Know Your Digital Stuff
Make sure you brush up on your digital communication skills and tools like Canva or survey platforms. Be ready to discuss how you've used these in past roles or how you're eager to learn them. Showing enthusiasm for digital engagement will definitely impress!
✨Understand the Community
Familiarise yourself with Richmond and Wandsworth's communities. Research recent projects or initiatives that the councils have undertaken. This will not only show your interest but also help you articulate how you can contribute to improving community engagement.
✨Prepare for Data Discussions
Since data analysis is a key part of the role, be prepared to talk about any experience you have with data collection and reporting. If you don’t have direct experience, think of examples where you've used data to inform decisions or improve processes.
✨Show Your Collaborative Spirit
This role involves working closely with various teams, so highlight your teamwork skills. Prepare examples of how you've successfully collaborated with others in previous roles, especially in a fast-paced environment. Being a team player is crucial!
