At a Glance
- Tasks: Collect rent and support tenants in maintaining their tenancies.
- Company: Join Richmond and Wandsworth Council's Better Service Partnership.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Other info: Inclusive workplace committed to equality and diversity.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in debt recovery and excellent communication skills required.
The predicted salary is between 35391 - 45564 € per year.
About Us
Richmond and Wandsworth Council’s Better Service Partnership welcomes a Revenue Services Collection Officer to join our Rent Collection Service. The role requires a team player, articulate and organised individual who will play a central role in achieving positive outcomes for tenants.
Job Title
Revenue Services Collection Officer
Salary Range
£35,391 - £45,564 per annum
Employment Type
Full Time (36 hours)
Location
Wandsworth Town Hall
Role Overview
You will be responsible for collecting rent from all tenants of residential and non‑residential properties such as garages and store sheds.
Responsibilities
- Patch management: manage your rent patch and assist tenants in sustaining their tenancies by being a dedicated point of contact.
- Rent arrears work and decision making: prepare and hand delivery of Notices Seeking Possession and Notices to Quit on arrears cases; advise tenants of implications of further arrears action.
- Empathetic and good listener: work with people facing difficult circumstances, maintain a calm, empathetic, and confident telephone manner.
- Organisation and communication: write detailed case notes, complete accurate referrals, manage challenging conversations with sensitivity.
Qualifications
- A thorough working knowledge of debt recovery procedures in a Social Housing environment.
- Good knowledge of services, benefits and support available to applicants experiencing rent arrears and other debt issues.
- Experience of effective communication with tenants by phone, email, letters and in person with a sensitive approach to identified vulnerabilities.
- Experience of effective record keeping, including electronically held information.
- Excellent communication skills including the ability to write detailed case notes and letters.
- Ability to work unsupervised, prioritise workloads and achieve targets and deadlines.
- Highly motivated with a clear commitment to delivering a high‑quality service.
Recruitment Timeline
- Closing Date: Sunday 09th November 2025
- Shortlisting Date: W/C 10th November 2025
- Interview Date: W/C 17th November 2025 (In person at Wandsworth Town Hall)
- We may close this vacancy early once a sufficient number of applications has been received.
Useful Information
Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.
We are proud to be a Disability Confident employer, if you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Attached documents
- Revenue Services Collection Officer Job Profile.pdf
- Anonymised Application Guide for candidates.pdf
Revenue Services Collection Officer in City of London employer: Richmond and Wandsworth Councils
Richmond and Wandsworth Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. As a Revenue Services Collection Officer, you will benefit from 40 days of annual leave, flexible working arrangements, and a generous pension plan, all while making a meaningful impact in the community by assisting tenants in sustaining their tenancies. The council's commitment to inclusivity and diversity ensures a welcoming environment for all employees, making it a rewarding place to build your career.
Contact Detail:
Richmond and Wandsworth Councils Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Services Collection Officer in City of London
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Revenue Services Collection Officer. This way, when you get that interview, you can show off your knowledge and how you can make a difference in the team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with tenants, being articulate and empathetic is key. Try role-playing difficult conversations with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees at Richmond and Wandsworth Council on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making those connections!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to contribute to the positive outcomes for tenants.
We think you need these skills to ace Revenue Services Collection Officer in City of London
Some tips for your application 🫡
Show Your Empathy:In your application, make sure to highlight your ability to connect with tenants and understand their situations. We want to see how you can maintain a calm and empathetic approach, especially when dealing with sensitive issues.
Be Organised:Demonstrate your organisational skills by detailing how you manage workloads and keep accurate records. We love candidates who can juggle multiple tasks while ensuring everything is documented properly.
Communicate Clearly:Your written communication should be spot on! Use clear and concise language in your application, showcasing your ability to write detailed case notes and letters. Remember, we value effective communication with tenants.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Richmond and Wandsworth Councils
✨Know Your Stuff
Make sure you brush up on debt recovery procedures, especially in a social housing context. Familiarise yourself with the specific challenges tenants face and the support services available. This knowledge will help you demonstrate your expertise and commitment during the interview.
✨Show Empathy
As a Revenue Services Collection Officer, you'll be dealing with tenants in difficult situations. Practice how to communicate sensitively and effectively. Think of examples where you've successfully handled challenging conversations, as this will showcase your ability to connect with people and maintain a calm demeanour.
✨Organise Your Thoughts
Prepare for the interview by organising your thoughts on how you would manage your rent patch and handle arrears cases. Be ready to discuss your approach to writing detailed case notes and managing workloads. This will show that you're not only articulate but also highly organised.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if the council's values align with yours. Plus, it gives you a chance to engage with the interviewers on a deeper level.
