At a Glance
- Tasks: Welcome students and parents, manage inquiries, and support school events.
- Company: The Alton School, a vibrant educational environment in Roehampton.
- Benefits: Competitive salary, on-site parking, and supportive team culture.
- Other info: Full-time role during term time with opportunities for growth.
- Why this job: Join a friendly team and make a positive impact on students' lives.
- Qualifications: Good communication skills and a positive attitude; training provided.
The predicted salary is between 27684 - 29808 £ per year.
The Alton School seeks a receptionist/administrator to support its busy school office. The role involves welcoming children, staff, parents and visitors, handling inquiries, updating newsletters and school webpages, managing post and deliveries, organising appointments and events, assisting with routine finance-related administration, record keeping, and general office tasks. The position may also involve supporting children with medication or attending to unwell children, and supporting school trips.
Responsibilities:
- Welcoming children, staff, parents and visitors in a warm, friendly, and professional manner.
- Acting as a key contact point for queries and communicating effectively with parents, colleagues and other stakeholders.
- Managing incoming and outgoing post and deliveries.
- Organising appointments, meetings and events, including arranging catering and refreshments, preparing papers, and occasionally taking notes.
- Undertaking routine finance-related administration (training provided).
- Record keeping and data reporting.
- Printing, photocopying, filing, ordering stock, and other general office tasks.
- Providing supportive assistance to children (e.g., administering medication, sitting with unwell children) and supporting school trips when required.
Qualifications and Skills:
- Computer competency.
- Good telephone manner.
- Good written communication skills.
- Experience of working in a similar role is desirable; training will be given on the job.
- Ability to work collaboratively in a team and demonstrate flexibility.
- Strong organisational skills and a positive attitude.
Subject to an enhanced DBS check and a barred list check; applicants barred for working with children cannot apply.
On-site staff parking is available.
Contact: Alton School (Quality First Education Trust), Danebury Avenue, Roehampton, London SW15 4PD, Tel: 020 8876 8482, Web: www.altonschool.org.uk, Email: admin@thealton.wandsworth.sch.uk
Receptionist/Administrator - The Alton School employer: Richmond and Wandsworth Councils
The Alton School is an exceptional employer that fosters a supportive and collaborative work environment, ideal for those looking to make a meaningful impact in the education sector. With a focus on employee growth and development, staff benefit from training opportunities and a warm, welcoming atmosphere that prioritises teamwork and communication. Located in Roehampton, London, the school offers convenient on-site parking and a commitment to nurturing both students and staff alike.
Contact Details:
Richmond and Wandsworth Councils Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrator - The Alton School
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Richmond and Wandsworth Councils. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Richmond and Wandsworth Councils before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/Administrator - The Alton School
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Richmond and Wandsworth Councils:Your cover letter is your chance to shine! Tell us why you want to work at Richmond and Wandsworth Councils specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Richmond and Wandsworth Councils!
How to prepare for a job interview at Richmond and Wandsworth Councils
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
