At a Glance
- Tasks: Be the friendly face of our nursery, providing top-notch customer service and managing office tasks.
- Company: Join Eastwood Day Nursery, a supportive part of the Wandsworth Federation.
- Benefits: Enjoy 32 days annual leave, competitive salary, and access to an Employment Assistant programme.
- Other info: Fixed one-year contract with great career growth opportunities in a vibrant environment.
- Why this job: Make a difference in children's lives while developing your organisational and IT skills.
- Qualifications: Experience in a school office, strong multitasking abilities, and excellent IT skills required.
The predicted salary is between 28877 - 28877 £ per year.
35 hours per week (10:15am – 6:15pm, Monday to Friday) with a one‑hour unpaid lunch break each day. Fixed one‑year contract, all year round. Eastwood is part of the Wandsworth Federation of Maintained Nursery Schools. We are looking to recruit an experienced Receptionist/Administrative Assistant with outstanding organisational skills to provide a warm, welcoming, and professional environment as the first point of contact for the Nursery.
Responsibilities & Duties
- Serve as the first line of reception and provide excellent customer service to parents, staff and visitors.
- Manage a varied workload under pressure, prioritise tasks and meet deadlines.
- Maintain accurate records, handle communication, and use the school office systems.
- Use the Microsoft Office suite proficiently and support database software such as Arbor and Access.
Qualifications & Experience
- Experience in a school office or similar environment.
- Strong organisational and multitasking abilities.
- Excellent IT skills and familiarity with school administration software.
- Commitment to safeguarding and promoting the welfare of children.
Additional Benefits
- 32 days annual leave plus bank holidays.
- Access to the Employment Assistant programme.
- Competitive salary of 28,877.91 £ per annum (Scale 2).
Key Details
- Job Reference: randw/TP/55/8769
- Closing Date: 20 November 2025 (at noon)
- Interview Date: 01 December 2025
- Job Category: Schools / Academies – Support staff roles
- Business Unit: SFS Schools
- Location: Greater London, United Kingdom
- Posted on: 06 November 2025
Application Process
Completed application should be returned by email to edn@eastwood.wandsworth.sch.uk. CVs are not accepted. The post is subject to a satisfactory DBS check and an online search. For further details, please visit our website or contact us at 020 8876 3976. We also welcome visits where this can be safely facilitated.
Contact details:
Eastwood Day Nursery
168 Roehampton Lane
London, SW15 4EU
Tel: 020 8876 3976
Email: edn@eastwood.wandsworth.sch.uk
Headteacher: Emma Furlong
Receptionist/Administrative Assistant in City of London employer: Richmond and Wandsworth Councils
Eastwood Day Nursery is an exceptional employer that prioritises a supportive and nurturing work environment, making it an ideal place for those passionate about early childhood education. With a competitive salary, generous annual leave of 32 days plus bank holidays, and access to an Employment Assistant programme, employees are encouraged to thrive both personally and professionally. Located in Greater London, the nursery fosters a culture of collaboration and commitment to safeguarding children's welfare, ensuring that staff feel valued and empowered in their roles.
Contact Details:
Richmond and Wandsworth Councils Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administrative Assistant in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Richmond and Wandsworth Councils. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Richmond and Wandsworth Councils before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/Administrative Assistant in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Richmond and Wandsworth Councils:Your cover letter is your chance to shine! Tell us why you want to work at Richmond and Wandsworth Councils specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Richmond and Wandsworth Councils!
How to prepare for a job interview at Richmond and Wandsworth Councils
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
