At a Glance
- Tasks: Support homeless families by ensuring their temporary homes are safe and well-maintained.
- Company: Join a dedicated team focused on making a real difference in the community.
- Benefits: Enjoy 40 days of annual leave, flexible working, and a generous pension plan.
- Other info: Inclusive workplace committed to equality, diversity, and safeguarding vulnerable individuals.
- Why this job: Make a positive impact while developing your skills in a rewarding environment.
- Qualifications: People-centred with strong communication and organisational skills; training provided.
The predicted salary is between 38976 - 47229 £ per year.
Can you deliver first‑class service for our homeless families living in temporary accommodation? The Property Management Team are responsible for ensuring that properties are suitable and well‑maintained. Repair issues must be dealt with promptly, with a particular emphasis on ensuring that properties are free of damp and mould. You will be part of a busy service that offers a challenging yet rewarding environment where no two days are the same. You will support people when they are most in need, building a good rapport with service users, private landlords, repairs teams and service providers.
You will need to proactively seek solutions to issues raised often whilst on site or in the office. These include neighbour disputes, repairs, safety and suitability issues as the needs of our families may change. You need to be organised and have the skills to effectively manage cases, together with balancing the needs of the service user. You will also be responsible for undertaking health and safety inspections and ensuring that the internal property and its surrounds are safe for the residents. Resilience is key, as some of those in need of our services are often vulnerable or in a situation where things are out of their control. Your ability to focus on supporting them through this period is essential.
Key Responsibilities- Ensure temporary accommodation properties are suitable and well‑maintained.
- Deal promptly with repair issues, prioritising damp and mould removal.
- Proactively seek and resolve issues such as neighbour disputes, safety and suitability concerns.
- Manage cases efficiently, balancing the needs of service users and stakeholders.
- Undertake health and safety inspections of properties and surrounding areas.
- Record accurately in the management system, writing clear letters and reports.
- Maintain professional relationships with private landlords, repairs teams and other service providers.
- Provide empathetic, patient customer service to vulnerable clients.
- Ability to work independently, motivated and people‑centred.
- Excellent written and verbal communication skills, adaptable to diverse clients.
- Excellent customer service and organisational skills, with the ability to prioritise.
- Commitment to maintaining and improving the quality of services provided.
- Basic knowledge of property management, health and safety, and homeless procedures (training will be provided).
- Proactive and organised, taking pride and ownership of cases.
- 40 days annual leave (including Bank Holidays)
- Flexible working
- Generous pension plan
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring positive contributions to the Councils and can improve how we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974, and appointment to these posts will be conditional upon a satisfactory DBS check.
Property Management Officer employer: Richmond and Wandsworth Councils
As a Property Management Officer with Richmond & Wandsworth Better Service Partnership, you will thrive in a supportive and inclusive work environment that prioritises the well-being of both employees and service users. With generous benefits such as 40 days of annual leave and flexible working arrangements, you will have the opportunity to grow professionally while making a meaningful impact on the lives of vulnerable families in need. Our commitment to equality, diversity, and safeguarding ensures that you will be part of a team that values your contributions and fosters a culture of respect and collaboration.
Contact Details:
Richmond and Wandsworth Councils Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Management Officer
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to property management. Think about how your skills align with the role of a Property Management Officer and be ready to share examples of how you've handled similar situations in the past.
✨Tip Number 3
Showcase your empathy and customer service skills during interviews. Remember, this role is all about supporting vulnerable clients, so be sure to highlight any relevant experiences where you've made a positive impact on someone's situation.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace Property Management Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Property Management Officer role. We want to see how you can deliver that first-class service for our homeless families!
Showcase Your Communication Skills:Since excellent written communication is key, ensure your application is clear and concise. Use examples that demonstrate your ability to write reports and letters effectively, as this will be crucial in the role.
Highlight Your Organisational Skills:We’re looking for someone who can manage cases efficiently. In your application, share specific instances where you’ve successfully balanced multiple priorities or resolved issues proactively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Richmond and Wandsworth Councils
✨Know Your Stuff
Familiarise yourself with property management basics, especially around health and safety regulations. Understand the common issues faced by temporary accommodation residents, like damp and mould, so you can speak confidently about how to address these challenges.
✨Show Empathy
Since you'll be working with vulnerable clients, it's crucial to demonstrate your ability to empathise. Prepare examples from your past experiences where you've successfully supported individuals in difficult situations, showcasing your patience and understanding.
✨Be Organised
Highlight your organisational skills during the interview. Discuss how you manage multiple cases and prioritise tasks effectively. You might even want to bring a simple case management example to illustrate your approach to balancing service user needs with operational demands.
✨Build Rapport
Emphasise your communication skills and ability to build relationships with various stakeholders, including landlords and repair teams. Prepare to discuss how you’ve maintained professional relationships in previous roles, as this will be key in the Property Management Officer position.
