At a Glance
- Tasks: Assist residents with financial assessments for adult social care services and ensure understanding of the process.
- Company: Richmond & Wandsworth Council, committed to equality and diversity.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong customer service skills, good numerical ability, and team collaboration experience.
The predicted salary is between 36827 - 45011 £ per year.
An opportunity has arisen for a Financial Assessment Officer to join the Financial Assessment Team within the Adult Social Care and Public Health Department. Residents of Richmond & Wandsworth Borough Councils who are in receipt of Adult Social Care services are financially assessed to determine if they are liable to pay a financial contribution towards the cost of their care.
The role of a Financial Assessment Officer is to assist service users (or their personal representatives) with completing the financial assessment forms in line with council policies and Care Act legislation and ensuring they understand the process. This role is 36 hours per week, with a minimum of three days per week working from the office.
You will be responsible for the prompt and accurate calculation of client contributions for Council residents in receipt of adult social care services, ensuring financial regulations and statutory obligations are met. In addition to the calculation of contributions, you will be required to respond to general enquiries from service users and representatives about financial assessments, outstanding invoices and the charging policy by phone, letter and face to face meetings, ensuring that the Councils communication standards are adhered to.
You will undertake financial assessments to determine if and how much a person needs to contribute towards the cost of their care. You will also administer applications for secured social care loans, known as deferred payment arrangements. You will demonstrate the ability to work independently, process financial information and support vulnerable adults with their care and support needs throughout the Financial Assessment procedure.
Essential Qualifications, Skills and Experience:
- Excellent customer service skills
- Good communicator
- Good numerical skills
- Able to work as part of a busy team but also independently
- Ability to manage your own caseload of work and meet deadlines
It is desirable that the successful candidate has Adult Social Care Financial Assessment experience and knowledge of the Care Act 2014, though this is not essential. We would also welcome applications from candidates who have financial assessment experience in similar fields such as Housing Benefits.
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer.
If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as:
- 40 days annual leave (including Bank Holidays)
- Flexible working
- A generous pension plan
Financial Assessment Officer in London employer: Richmond and Wandsworth Councils
Richmond and Wandsworth Councils are dedicated to fostering a supportive and inclusive work environment for Occupational Therapists, offering extensive benefits such as 40 days of annual leave, flexible working arrangements, and a generous pension plan. With a strong commitment to employee growth and development, the councils encourage innovation and provide opportunities for leadership within a culture that values diversity and promotes positive outcomes for residents. This role not only allows you to make a meaningful impact in the community but also supports your professional journey in a collaborative setting.
Contact Details:
Richmond and Wandsworth Councils Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Financial Assessment Officer in London
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We think you need these skills to ace Financial Assessment Officer in London
Some tips for your application 🫡
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How to prepare for a job interview at Richmond and Wandsworth Councils
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
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Familiarise yourself with Richmond and Wandsworth Councils's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
