At a Glance
- Tasks: Provide tech support to staff and students, solving hardware and software issues.
- Company: Graveney School, a vibrant educational environment focused on technology.
- Benefits: Gain hands-on experience, develop your skills, and work in a supportive team.
- Other info: Inclusive culture welcoming diverse applicants; great opportunity for growth.
- Why this job: Make a difference in education while enhancing your IT skills.
- Qualifications: Knowledge of Windows and Microsoft Office; customer service skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
As an IT Support Technician at Graveney School, you will provide technical support to staff and pupils across multiple campuses and, when required, to our Trust Primary Schools.
Responsibilities
- Provide technical assistance to a diverse range of users, including troubleshooting hardware, software and network issues.
- Resolve both simple and complex queries related to Windows operating systems, Microsoft Office and other school equipment.
- Deliver remote and in‑person support for staff and pupils, ensuring minimal disruption to teaching activities.
- Maintain documentation of support requests and solutions.
- Collaborate with colleagues to promote a safe digital environment.
Qualifications
- Extensive knowledge of Windows packages and Microsoft Office.
- Strong communication and customer service skills.
- Experience in an educational setting is desirable, though not mandatory.
- Ability to work independently and as part of a team.
Commitment to Inclusive Culture
We warmly welcome and encourage applicants from minority groups to apply for our vacancies. We promote equality of opportunity and value diversity across age, disability, gender identity, race, religion and sexual orientation.
How to Apply
Email your application to recruitment@graveney.wandsworth.sch.uk. Closing date 08 July 2026. Applications will be considered as they are received.
IT Support Technician - Graveney School employer: Richmond and Wandsworth Councils
Graveney School is an exceptional employer that fosters a supportive and inclusive work culture, making it an ideal place for IT Support Technicians to thrive. With a commitment to professional development and a collaborative environment, employees are encouraged to grow their skills while contributing to a safe digital learning space for both staff and pupils. Located in a vibrant community, the school offers unique opportunities to engage with diverse users and make a meaningful impact on education.
Contact Details:
Richmond and Wandsworth Councils Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician - Graveney School
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Richmond and Wandsworth Councils values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Richmond and Wandsworth Councils might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to Richmond and Wandsworth Councils
Let's not forget to apply directly through the Richmond and Wandsworth Councils website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician - Graveney School
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Richmond and Wandsworth Councils.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Richmond and Wandsworth Councils. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Richmond and Wandsworth Councils
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
