At a Glance
- Tasks: Manage rent accounts and help tenants maximise their income through financial advice.
- Company: Join a supportive council team dedicated to community welfare.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in welfare benefits and strong communication skills required.
The predicted salary is between 38976 - 47229 £ per year.
Location: Civic Centre, 44 York Street, Twickenham, TW1 3BZ
Closing Date: 28/06/2026
About the role:
- Case Management: You will be responsible for managing a patch of rent accounts to proactively maximise income collection on current and former tenant accounts adhering to the Councils procedure to ensure maximum collection.
- Knowledge: You will be assessing and assisting tenants to maximise their income by ensuring that they are claiming their full benefit entitlements and managing existing debt by offering detailed advice around Housing Benefit and Universal Credit claims.
- Financial Support: You will be providing financial advice to tenants to ensure that they can afford their charges and not become homeless from the accommodation. Where necessary, identify and refer to external agencies to provide additional support and assistance to ensure successful tenancy sustainment.
- Customer Service: You will be assisting tenants to improve their financial situation, by regularly arranging and participating in any welfare benefits take up campaigns or surgeries as required.
- Fast-Paced work environment: Capability to thrive in a busy and demanding setting.
- Communication & Interpersonal Skills: Excellent verbal and written communication with strong relationship building abilities.
- Organisation & record Keeping: Exceptional skills in managing tasks and maintaining accurate records.
- Experience with complex Customers: Extensive background in working with individuals who have diverse and complex needs.
- Resilience & teamwork: Ability to work both independently and collaboratively, demonstrating adaptability and perseverance.
Essential Qualifications, Skills and Experience:
- Demonstrate an understanding of all welfare-based benefits in context of this role and able to give advice to clients regarding entitlement.
- Experience of working with the public and ability to give advice regarding debt management and income maximisation.
- The ability to undertake a wide range of financial tasks, including carrying out affordability assessments.
- Maths and English GCSE grade C and above or equivalent.
Other essential information:
- Home visits are essential to this role, and you will be part of a duty rota to attend the office three days per week.
Useful Information:
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Income Maximisation Officer employer: Richmond and Wandsworth Councils
As an Income Maximisation Officer at the Civic Centre in Twickenham, you will join a supportive and inclusive work culture that prioritises employee well-being and professional growth. With benefits such as 40 days of annual leave, flexible working arrangements, and a generous pension plan, we are dedicated to fostering a rewarding environment where you can make a meaningful impact on the lives of our tenants while developing your skills in a fast-paced setting.
Contact Details:
Richmond and Wandsworth Councils Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Maximisation Officer
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We think you need these skills to ace Income Maximisation Officer
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