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- Tasks: Ensure a safe and enjoyable experience for visitors at Orleans House Gallery.
- Company: Join Richmond & Wandsworth Councils, committed to diversity and inclusion.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Why this job: Be part of a vibrant cultural space and engage with the community.
- Qualifications: Customer service experience and a passion for arts and culture.
- Other info: Dynamic role with opportunities for training and career growth.
The predicted salary is between 29313 - 34890 £ per year.
Overview
The Front of House Team for Orleans House Gallery and Richmond Arts Service provide a crucial role in ensuring visitors have an enjoyable and safe visit to a beautiful cultural space situated just off the banks of the Thames in Twickenham. This is a full-time position (36 hours per week) on a 4-week rotation, requiring working 3 weekends out of 4. The Front of House Officers for Arts and Orleans House Gallery (OHG) are responsible for day-to-day operations for the Arts Service, including Orleans House Gallery (Grade 1); for maintaining public access to the site; the day to day operations and associated systems and processes. You will work closely with staff from across the council, within the arts service, partners, volunteers, members of the public and members of outside organisations.
Responsibilities
- Maintain day to day safe, secure operations that also allow for the delivery of focused high quality and innovative creative engagement activities.
- Ensure that the Front Desk, gallery spaces and other key points are staffed, wherever necessary, and all personnel maintain safe communication and follow policy best practice on personal safety issues.
- Be responsible for the presentation of the Orleans House site and building, and assist with functions and hires as necessary.
- Be part of different project teams, which may for example include our Family or Exhibition Programme, that are led by other staff.
- You will have experience of working in a customer focused environment, ideally within a public or cultural building.
- You must understand the importance of working within agreed operating procedures and be an ambassador for onsite Health and Safety.
- You will be willing to receive training in Health and Safety procedures.
- You will be open to receive further training in areas such as customer service.
Recruitment notes
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Equal opportunities, safeguarding and eligibility
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Benefits
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
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Front of House Officer employer: Richmond and Wandsworth Councils
Contact Detail:
Richmond and Wandsworth Councils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Officer
✨Tip Number 1
Get to know the venue! Before your interview, take a trip to Orleans House Gallery. Familiarise yourself with the space and its operations. This will not only help you feel more confident but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former Front of House Officers on LinkedIn or at local events. They can provide insider tips and might even give you a heads-up about what the interviewers are looking for.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and health and safety. Role-play with a friend or family member to build your confidence and refine your answers.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets the attention it deserves and shows you’re serious about joining the team.
We think you need these skills to ace Front of House Officer
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-focused environments. We want to see how you've made a positive impact on visitors in previous roles, especially in public or cultural settings.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you're the right fit for the Front of House Officer role.
Demonstrate Your Team Spirit: Since you'll be working closely with various teams, share examples of how you've collaborated with others in past jobs. We love seeing candidates who can work well with staff, volunteers, and external partners.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Orleans House Gallery.
How to prepare for a job interview at Richmond and Wandsworth Councils
✨Know the Venue Inside Out
Before your interview, take some time to familiarise yourself with Orleans House Gallery. Understand its layout, the types of exhibitions they host, and any recent events. This will not only show your genuine interest but also help you answer questions about how you would enhance visitor experiences.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples from your past experiences where you provided excellent service. Think about challenging situations you faced and how you resolved them, as this will demonstrate your ability to handle the public effectively.
✨Emphasise Health and Safety Awareness
Given the importance of safety in a public space, be prepared to discuss your understanding of health and safety procedures. You might want to mention any relevant training you've had or how you would ensure compliance with safety policies while maintaining a welcoming environment.
✨Be Ready for Teamwork Questions
This position involves working closely with various teams and volunteers. Prepare to talk about your experience in collaborative settings. Highlight how you’ve contributed to team projects in the past and how you can bring that teamwork spirit to the Front of House role.
