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- Tasks: Lead a team to prevent homelessness and provide tailored housing solutions.
- Company: Join Richmond & Wandsworth Councils, dedicated to innovative housing support.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Why this job: Make a real impact in people's lives while shaping essential services.
- Qualifications: Experience in housing needs assessment and leadership; A Levels or equivalent required.
- Other info: Inclusive workplace committed to diversity and safeguarding vulnerable individuals.
The predicted salary is between 46206 - 55992 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
About Us
Deputy Manager – Homelessness Prevention and Solutions
Salary: £46,206 – £55,992 per annum
Contract Type: Fixed Term until 31 March 2028
Location: Housing Customer Centre, 90 Putney Bridge Road, Wandsworth SW18 1HR
Are you passionate about preventing homelessness and driving innovative housing solutions? Do you thrive in a fast-paced, people-focused environment where your leadership can directly impact lives? If so, we invite you to join our dynamic Prevention and Solutions Service as a Deputy Manager.
Objective of Role
As Deputy Manager, you will lead a team of Homelessness Prevention and Solutions Officers to deliver high-impact, person-centred housing advice and support. You will play a key role in preventing and relieving homelessness across Wandsworth and Richmond boroughs, ensuring statutory duties under the Homelessness Reduction Act 2017 are met. You will be instrumental in shaping service delivery, driving innovation, and improving outcomes for vulnerable residents.
This is an exciting opportunity to lead a dedicated team of seven officers within a service that is expanding to meet growing demand and is central to the Council\’s priorities. You\’ll be at the forefront of shaping how we support residents at risk of homelessness-through early intervention, tailored advice, and collaborative working with internal and external partners.
About the Role
- Lead and manage a team of Homelessness Prevention and Solutions Officers, ensuring high standards of performance, conduct, and customer care.
- Supervise complex casework and ensure compliance with the Homelessness Reduction Act 2017.
- Use data dashboards and performance indicators to monitor outcomes and drive service improvements.
- Participate in the Duty Manager rota, making key decisions on housing assistance and temporary accommodation.
- Collaborate with statutory and voluntary agencies and take the service into the community through housing surgeries and outreach.
- Handle corporate complaints and embed lessons learned into service delivery.
What We\’re Looking For
We\’re seeking a confident, knowledgeable, and empathetic leader who can:
- Demonstrate a deep understanding of homelessness legislation, housing options, and prevention strategies.
- Interpret complex guidance and case law to support robust decision-making.
- Communicate effectively with clients, colleagues, and partners.
- Manage and motivate staff, conduct appraisals, and support career development.
- Navigate high-pressure situations and respond to emergencies with professionalism and care.
Essential Qualifications, Skills and Experience
- Significant experience in housing needs assessment and homelessness prevention.
- Proven ability to lead frontline teams and manage performance.
- Strong organisational, IT, and interpersonal skills.
- Minimum of 2 A Levels (Grade C or above) or equivalent qualifications.
Indicative Recruitment Timeline
Closing Date: Sunday 07th September 2025
Shortlisting Date: Week commencing 8th September 2025
Interview Date: Week commencing 22nd September 2025
Test/Presentation: May be required as part of the interview process
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Useful Information
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Richmond and Wandsworth Councils
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Deputy Manager Homelessness Prevention and Solutions employer: Richmond and Wandsworth Councils
Contact Detail:
Richmond and Wandsworth Councils Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager Homelessness Prevention and Solutions
✨Tip Number 1
Familiarise yourself with the Homelessness Reduction Act 2017 and its implications. Understanding the legislation will not only help you in interviews but also demonstrate your commitment to the role and its responsibilities.
✨Tip Number 2
Network with professionals in the homelessness prevention sector. Attend local events or workshops to connect with others who share your passion, as this can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams or managed complex cases in the past. Highlighting your leadership skills and experience in high-pressure situations will set you apart from other candidates.
✨Tip Number 4
Research Richmond and Wandsworth Councils' current initiatives and challenges in homelessness prevention. Being knowledgeable about their specific context will show your genuine interest in the role and your readiness to contribute effectively.
We think you need these skills to ace Deputy Manager Homelessness Prevention and Solutions
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description. Understand the key responsibilities and required skills for the Deputy Manager position, especially around homelessness prevention and solutions.
Tailor Your CV: Customise your CV to highlight relevant experience in housing needs assessment and homelessness prevention. Emphasise your leadership skills and any specific achievements that align with the role's objectives.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for preventing homelessness. Use specific examples from your past experiences to demonstrate how you meet the qualifications and can contribute to the team.
Highlight Relevant Qualifications: Ensure you clearly list your qualifications, particularly your A Levels or equivalent. If you have additional training or certifications related to housing legislation or management, be sure to include those as well.
How to prepare for a job interview at Richmond and Wandsworth Councils
✨Understand the Legislation
Make sure you have a solid grasp of the Homelessness Reduction Act 2017 and other relevant legislation. Be prepared to discuss how these laws impact your approach to preventing homelessness and how you would ensure compliance within your team.
✨Showcase Leadership Skills
As a Deputy Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on performance management and staff development.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about past experiences where you've navigated complex cases or high-pressure situations and be ready to share those stories.
✨Emphasise Collaboration
Highlight your experience working with various stakeholders, including statutory and voluntary agencies. Discuss how you would foster collaborative relationships to enhance service delivery and support for residents at risk of homelessness.
