Adults Admin Support Officer in Twickenham

Adults Admin Support Officer in Twickenham

Twickenham Full-Time 17805 - 20400 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide essential admin support to help vulnerable residents in Adult Social Care.
  • Company: Join a supportive team at Richmond & Wandsworth Better Service Partnership.
  • Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
  • Why this job: Make a real difference while developing valuable skills for your future career.
  • Qualifications: GCSEs in Maths and English, plus strong IT and communication skills.
  • Other info: Great opportunity for growth in a dynamic and inclusive environment.

The predicted salary is between 17805 - 20400 £ per year.

A vacancy has arisen within the Business Support and Adults Admin Support Service (AASS) Adult Social Care and Public Health directorate. We are looking for an Admin Support Officer who is well-organised, motivated, and flexible to fill a part-time (21hrs) post within the Business Resources Division, Adult Social Services, located in Twickenham.

The successful candidate will be required to provide key support service to front line operational areas. You would be part of a team led by the Business Support Manager in the provision of a resilient administrative service. The post requires the successful candidates to work flexibly within the team, covering for colleagues as required.

The role is varied and involves supporting Adult Social Care colleagues to help vulnerable residents. It requires proven administrative experience and excellent IT skills, including strong knowledge of the Microsoft Office 365 suite. The post holder must demonstrate high-level communication skills, attention to detail, and the ability to self-manage competing priorities daily. This is a fast-paced role that offers a fantastic opportunity to develop new skills, gain knowledge, and build experience to support future career progression. These posts provide an excellent platform to grow and acquire desirable skills for advancement.

Responsibilities
  • Have proven experience in end to end meeting support—before, during, and after meetings:
  • Pre meeting: Plan and prepare effectively, including booking rooms, inviting attendees, and preparing and distributing agendas and papers.
  • During the meeting: Take clear, accurate, and impartial notes/minutes, capturing decisions, actions, and owners in real time.
  • Post meeting: Produce and circulate professionally formatted minutes promptly and track follow up actions to completion.
  • You’ll be comfortable working to deadlines, maintaining confidentiality, and using standard Council minute templates and Outlook to manage invitations and distribution.
  • Dealing with internal/staff customers, by phone, email and face-to-face, resolving queries at first point of contact, where possible, including dealing with matters of a sensitive and confidential nature.
  • Producing a variety of high-quality documentation (advanced Word, and Excel), accurately and to deadline.
  • To provide support for Panel meetings, booking rooms, managing invitations via outlook, and attendance rotas. Provide accurate and timely meeting minutes and actions.
  • To update and maintain databases accurately, collating statistical information and reports as directed, including social care databases.
  • Proficient in Microsoft Outlook, with experience managing a busy shared mailbox using categories, alerts, sensitivity labels and follow-up actions to ensure efficient communication and organisation.
  • Supporting MARAC by researching and collating highly sensitive information for the Adults social care representatives. Ensuring the information is accurate, appropriately presented and delivered on time.
  • To undertake daily administrative tasks, such as managing and delegating from a shared electronic mailbox, booking interpreters, translation, scanning, photocopying, stationery supplies, as required.
  • Process invoices, raise purchase orders, track receipts using the online finance system, and resolve related queries promptly and accurately.
  • Sending sensitive documents on behalf of colleagues via shared mailbox and system database.
  • Qualifications and experience
    • Educated to GCSE level C or above (or equivalent) in Mathematics and English.

    Applications without a supporting statement will be rejected. For an informal discussion please contact Tina Maidman, Business Support Manager (AASS), tina.maidman@richmondandwandsworth.gov.uk 0208 891 7152.

    Closing Date: 15/02/2026
    Shortlisting Date: 16/02/2026
    Interview Dates: 25/02/2026 & 26/02/2026

    Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

    We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

    Adults Admin Support Officer in Twickenham employer: Richmond and Wandsworth Council

    Join our dedicated team at the Civic Centre in Twickenham, where we prioritise a supportive work culture that values flexibility and collaboration. As an Adults Admin Support Officer, you'll enjoy a range of benefits including 40 days of annual leave, opportunities for professional growth, and the chance to make a meaningful impact in the lives of vulnerable residents. We are committed to inclusivity and employee development, making this an excellent place to build your career in public service.
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    Contact Detail:

    Richmond and Wandsworth Council Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Adults Admin Support Officer in Twickenham

    ✨Tip Number 1

    Get to know the company! Research their values and recent projects. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.

    ✨Tip Number 2

    Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across when it counts.

    ✨Tip Number 3

    Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. It shows you're engaged and helps you figure out if this is the right fit for you.

    ✨Tip Number 4

    Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.

    We think you need these skills to ace Adults Admin Support Officer in Twickenham

    Organisational Skills
    Flexibility
    Proven Administrative Experience
    IT Skills
    Microsoft Office 365
    High-Level Communication Skills
    Attention to Detail
    Self-Management
    Meeting Support
    Minute Taking
    Database Management
    Confidentiality
    Time Management
    Customer Service Skills
    Document Production

    Some tips for your application 🫡

    Get Your Supporting Statement Right: Make sure your supporting statement is spot on! This is your chance to show us how you meet the criteria in the job description. Be specific and give examples from your experience that highlight your skills and abilities.

    Show Off Your Admin Skills: Since this role is all about admin support, don’t hold back on showcasing your organisational skills. Mention any relevant experience with meeting support, document preparation, or using Microsoft Office 365. We want to see how you can keep things running smoothly!

    Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language, check for typos, and format your documents neatly. First impressions count, so let’s make it a good one!

    Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re following the correct process. Plus, it shows you’re keen to join our team at StudySmarter!

    How to prepare for a job interview at Richmond and Wandsworth Council

    ✨Know Your Role Inside Out

    Before the interview, make sure you thoroughly understand the Adults Admin Support Officer role. Familiarise yourself with the responsibilities listed in the job description, especially around meeting support and administrative tasks. This will help you answer questions confidently and show that you're genuinely interested.

    ✨Show Off Your IT Skills

    Since the role requires strong knowledge of Microsoft Office 365, be prepared to discuss your experience with these tools. Bring examples of how you've used Word and Excel in previous roles, especially for producing documents and managing data. If possible, practice using these applications beforehand to refresh your skills.

    ✨Prepare for Scenario Questions

    Expect scenario-based questions that assess your problem-solving abilities and communication skills. Think of examples from your past experiences where you successfully managed competing priorities or resolved sensitive issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.

    ✨Craft a Compelling Supporting Statement

    Your supporting statement is crucial, so take the time to tailor it to the job criteria. Highlight your relevant experience and skills, particularly in administrative support and customer service. Make sure to address each point in the person specification to demonstrate that you meet their requirements.

    Adults Admin Support Officer in Twickenham
    Richmond and Wandsworth Council
    Location: Twickenham

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