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- Tasks: Assist tenants with inquiries and manage rent accounts efficiently.
- Company: Local government council in Greater London focused on community support.
- Benefits: Enjoy 40 days annual leave and a generous pension plan.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Strong communication skills and knowledge of housing benefits preferred.
- Other info: Flexible working environment with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
A local government council in Greater London is seeking a Revenue Services Support Officer to join their Rent Collection Service. The role requires excellent telephone communication and customer service skills, dealing with tenant inquiries, providing guidance on rent accounts, and processing payments. The ideal candidate will be knowledgeable in housing benefits and possess strong interpersonal skills.
Benefits include 40 days annual leave and a generous pension plan.
Rent Services Support Officer – Customer‑Focused & Flexible employer: Richmond and Wandsworth Council
Contact Detail:
Richmond and Wandsworth Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Services Support Officer – Customer‑Focused & Flexible
✨Tip Number 1
Make sure to brush up on your telephone communication skills. Since you'll be dealing with tenant inquiries, practice how you can convey information clearly and empathetically. Role-playing with a friend can help you feel more confident!
✨Tip Number 2
Familiarise yourself with housing benefits and rent accounts. Knowing the ins and outs will not only impress during interviews but also help you answer questions effectively. We recommend checking out resources online or even local workshops.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the council's culture and expectations. Plus, it’s a great way to get your name out there and show your genuine interest in the position!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available that can help you stand out from the crowd.
We think you need these skills to ace Rent Services Support Officer – Customer‑Focused & Flexible
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service skills and experience in handling tenant inquiries. We want to see how you can bring your unique flair to the Rent Collection Service!
Show Off Your Knowledge: If you've got experience with housing benefits, don’t hold back! We love candidates who can demonstrate their understanding of this area, so make it a key part of your application.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Richmond and Wandsworth Council
✨Know Your Stuff
Make sure you brush up on housing benefits and rent collection processes. Familiarise yourself with common tenant inquiries and how to address them effectively. This will show that you're not just interested in the role, but that you’re also knowledgeable about the key aspects of the job.
✨Show Off Your Communication Skills
Since this role heavily relies on telephone communication, practice your phone etiquette. Try role-playing with a friend or family member to simulate tenant inquiries. This will help you articulate your thoughts clearly and confidently during the interview.
✨Demonstrate Customer Focus
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to help someone. This will highlight your customer-focused approach, which is crucial for this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in the Rent Collection Service, or how success is measured in this role. This shows your genuine interest and helps you understand if the job is the right fit for you.
