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- Tasks: Deliver first-class service to homeless families in temporary accommodation.
- Company: Join a supportive team at Richmond & Wandsworth Better Service Partnership.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication, customer service, and organisational skills required.
- Other info: Inclusive workplace committed to equality, diversity, and employee welfare.
The predicted salary is between 38976 - 47229 £ per year.
Can you deliver first class service for our homeless families living in temporary accommodation? The Property Management Team are responsible for ensuring that for those living in temporary accommodation, the properties are suitable and well maintained. Repair issues must be dealt with promptly with a particular emphasis on ensuring that properties are free of damp and mould.
You will be part of a busy service that offers a challenging yet rewarding environment where no two days are the same. Supporting people when they are most in need whilst having the ability to build a good rapport with service users as well as private landlords, repairs teams and service providers.
You will need to proactively seek solutions to issues raised often whilst on site or in the office. These include neighbour disputes, repairs, safety and suitability issues as the needs of our families may change. You need to be organised and have the skills to effectively manage cases, together with balancing the needs of the service user. You will also be responsible for undertaking health and safety inspections and ensuring that the internal property and its surrounds are safe for the residents.
Resilience is key as some of those in need of our services are often vulnerable or in a situation where things are out of their control. This can be an extremely difficult period for those involved so the ability to focus on supporting them through this period is essential.
About The Role
- Customer service skills: Some service users are vulnerable or come from challenging backgrounds so being able to listen and support is essential whilst remaining calm and professional. The main objective is to deliver the best service we can to those that need it.
- Writing Skills: Accurately recording on the management system, writing letters and reports, you will need to be able to write clearly and to a high standard as regular contact with residents and other stakeholders is a feature of the role.
- Basic knowledge of property management: You will need to understand the basics of health and safety and homeless procedure, however support will be given to candidates to build on this knowledge and on the job learning will take place.
- Proactive and organised: You will need to effectively manage cases to completion, making sure that actions are taken in a timely manner and communication is regular. Taking pride and ownership of cases and focusing on delivering an excellent service.
- Stakeholder relationships: Working with a diverse client group you will need to build professional relationships with stakeholders such as private landlords and other services in the wider Housing and Council departments such as repairs and maintenance.
- Empathy and listening: At times service users may be struggling and it is important that you recognise this when dealing with service users.
Qualifications, Skills and Experience
- Ability to work independently, motivated and put people first
- Excellent written and verbal communication skills and the ability to adapt to a diverse range of clients
- Excellent customer service skills
- Excellent organisation skills and the ability to prioritise
- Commitment to maintaining and improving the quality of services provided.
If you are passionate about making a positive impact on Richmond and Wandsworth's ability to deliver services, possess the required skills, and thrive in a challenging yet highly rewarding environment, we invite you to apply for this opportunity.
Indicative Recruitment Timeline
- Closing Date: Thursday 26th February 2026
- Shortlisting Date: W/C 02nd March 2026
- Interview Date: TBC
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Useful Information
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.
We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Property Management Officer employer: Richmond and Wandsworth Council
Contact Detail:
Richmond and Wandsworth Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Management Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Richmond & Wandsworth Better Service Partnership. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting vulnerable families, think of examples from your past experiences where you've shown empathy and problem-solving. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 3
Show off your organisational skills! Prepare to discuss how you manage multiple cases and prioritise tasks effectively. You might even want to bring a simple case management example to illustrate your approach and how it aligns with the job requirements.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team dynamics or challenges they face. This shows your enthusiasm and helps you gauge if this is the right environment for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Property Management Officer
Some tips for your application 🫡
Show Off Your Writing Skills: Since writing is a big part of the Property Management Officer role, make sure your application is clear and well-structured. Use proper grammar and spelling to demonstrate your communication skills right from the start!
Tailor Your Application: Take a moment to read through the job description and highlight how your experience aligns with the responsibilities mentioned. We want to see how you can bring your unique skills to our team, so don’t hold back!
Be Personable: Remember, this role involves working with vulnerable service users. Let your empathy shine through in your application. Share any relevant experiences that showcase your ability to connect with people and provide support.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this fantastic opportunity!
How to prepare for a job interview at Richmond and Wandsworth Council
✨Know Your Stuff
Make sure you brush up on the basics of property management, health and safety regulations, and homelessness procedures. Familiarising yourself with these topics will show that you're proactive and ready to tackle the challenges of the role.
✨Showcase Your Empathy
During the interview, be prepared to discuss how you would handle sensitive situations with vulnerable service users. Share examples from your past experiences where you've demonstrated empathy and effective communication skills.
✨Demonstrate Organisation Skills
Highlight your ability to manage multiple cases effectively. You might want to share a specific example of how you've prioritised tasks in a busy environment, ensuring timely actions and regular communication with stakeholders.
✨Build Rapport
Since this role involves working closely with various stakeholders, think about how you can demonstrate your relationship-building skills. Discuss any previous experiences where you've successfully collaborated with landlords or service providers to achieve positive outcomes.
