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- Tasks: Deliver first-class service to homeless families in temporary accommodation.
- Company: Join a supportive team dedicated to making a positive impact in the community.
- Benefits: Enjoy 40 days annual leave, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Strong communication, customer service skills, and a passion for helping others.
- Other info: Dynamic role with diverse challenges and a commitment to inclusivity.
The predicted salary is between 38976 - 47229 £ per year.
Can you deliver first class service for our homeless families living in temporary accommodation? The Property Management Team are responsible for ensuring that for those living in temporary accommodation, the properties are suitable and well maintained. Repair issues must be dealt with promptly with a particular emphasis on ensuring that properties are free of damp and mould.
You will be part of a busy service that offers a challenging yet rewarding environment where no two days are the same. Supporting people when they are most in need whilst having the ability to build a good rapport with service users as well as private landlords, repairs teams and service providers. You will need to proactively seek solutions to issues raised often whilst on site or in the office. These include neighbour disputes, repairs, safety and suitability issues as the needs of our families may change. You need to be organised and have the skills to effectively manage cases, together with balancing the needs of the service user. You will also be responsible for undertaking health and safety inspections and ensuring that the internal property and its surrounds are safe for the residents.
Resilience is key as some of those in need of our services are often vulnerable or in a situation where things are out of their control. This can be an extremely difficult period for those involved so the ability to focus on supporting them through this period is essential.
About The Role
- Customer service skills: Some service users are vulnerable or come from challenging backgrounds so being able to listen and support is essential whilst remaining calm and professional. The main objective is to deliver the best service we can to those that need it.
- Writing Skills: Accurately recording on the management system, writing letters and reports, you will need to be able to write clearly and to a high standard as regular contact with residents and other stakeholders is a feature of the role.
- Basic knowledge of property management: You will need to understand the basics of health and safety and homeless procedure, however support will be given to candidates to build on this knowledge and on the job learning will take place.
- Proactive and organised: You will need to effectively manage cases to completion, making sure that actions are taken in a timely manner and communication is regular. Taking pride and ownership of cases and focusing on delivering an excellent service.
- Stakeholder relationships: Working with a diverse client group you will need to build professional relationships with stakeholders such as private landlords and other services in the wider Housing and Council departments such as repairs and maintenance.
- Empathy and listening: At times service users may be struggling and it is important that you recognise this when dealing with service users.
Qualifications, Skills and Experience
- Ability to work independently, motivated and put people first
- Excellent written and verbal communication skills and the ability to adapt to a diverse range of clients
- Excellent customer service skills
- Excellent organisation skills and the ability to prioritise
- Commitment to maintaining and improving the quality of services provided.
If you are passionate about making a positive impact on Richmond and Wandsworth's ability to deliver services, possess the required skills, and thrive in a challenging yet highly rewarding environment, we invite you to apply for this opportunity.
Indicative Recruitment Timeline
- Closing Date: Thursday 26th February 2026
- Shortlisting Date: W/C 02nd March 2026
- Interview Date: TBC
We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.
Useful Information
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.
We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave.
Property Management Officer in London employer: Richmond and Wandsworth Council
Contact Detail:
Richmond and Wandsworth Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Management Officer in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Richmond & Wandsworth Better Service Partnership. Understanding their values and mission will help you connect with the interviewers and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting vulnerable families, think of examples from your past experiences where you've shown empathy and problem-solving. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 3
Show off your organisational skills! Prepare to discuss how you manage multiple cases and prioritise tasks effectively. You might even want to bring a simple case management example to illustrate your approach and how it aligns with the job requirements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. So, get your application in early to avoid missing out!
We think you need these skills to ace Property Management Officer in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping vulnerable families shine through. We want to see that you genuinely care about making a positive impact in the community.
Be Clear and Concise: Make sure your writing is clear and to the point. Use simple language and avoid jargon. We need to know you can communicate effectively with service users and stakeholders alike.
Highlight Relevant Experience: Share any previous experience in property management or customer service. We’re looking for examples that demonstrate your ability to handle challenging situations and support those in need.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Property Management Officer role by addressing the specific skills and qualities mentioned in the job description. We love seeing candidates who take the time to personalise their applications.
How to prepare for a job interview at Richmond and Wandsworth Council
✨Know Your Stuff
Make sure you brush up on the basics of property management and health and safety regulations. Familiarise yourself with the challenges faced by homeless families in temporary accommodation, as this will show your understanding of the role and its importance.
✨Showcase Your Empathy
During the interview, be prepared to discuss how you would handle sensitive situations with vulnerable service users. Share examples from your past experiences where you've demonstrated empathy and effective communication skills.
✨Demonstrate Organisation Skills
Highlight your ability to manage multiple cases effectively. You might want to prepare a brief example of how you've successfully prioritised tasks in a busy environment, ensuring timely actions and regular communication with stakeholders.
✨Build Rapport
Since the role involves working closely with various stakeholders, think about how you can build professional relationships. Be ready to discuss strategies for engaging with private landlords and other services, showcasing your interpersonal skills.
