At a Glance
- Tasks: Support individuals in temporary accommodation to maximise their income and prevent homelessness.
- Company: Join a diverse and friendly team making a positive impact in the community.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Other info: Home visits are essential; dynamic environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in welfare benefits and debt management; strong communication skills required.
The predicted salary is between 38976 - 47229 £ per year.
Salary Range: £38,976 - £47,229 per annum
Permanent - Fulltime
Location: Civic Centre, 44 York Street, Twickenham, TW1 3BZ
Important Information: Please note Applicants who have applied for this position within the last six months will not be considered and therefore need not reapply.
Would you like to join a hardworking, diverse, and friendly team? Every day will offer an opportunity to make a positive difference. If yes then come and join the Income Maximisation team who are responsible for supporting people in temporary accommodation, particularly to ensure that they do not become homeless due to debt.
About the role:
- Case Management: You will be responsible for managing a patch of rent accounts to proactively maximise income collection on current and former tenant accounts adhering to the Councils procedure to ensure maximum collection.
- Knowledge: You will be assessing and assisting tenants to maximise their income by ensuring that they are claiming their full benefit entitlements and managing existing debt by offering detailed advice around Housing Benefit and Universal Credit claims.
- Financial Support: You will be providing financial advice to tenants to ensure that they can afford their charges and not become homeless from the accommodation. Where necessary, identify and refer to external agencies to provide additional support and assistance to ensure successful tenancy sustainment.
- Customer Service: You will be assisting tenants to improve their financial situation, by regularly arranging and participating in any welfare benefits take up campaigns or surgeries as required.
- Fast-Paced work environment: Capability to thrive in a busy and demanding setting.
- Communication & Interpersonal Skills: Excellent verbal and written communication with strong relationship building abilities.
- Organisation & record Keeping: Exceptional skills in managing tasks and maintaining accurate records.
- Experience with complex Customers: Extensive background in working with individuals who have diverse and complex needs.
- Resilience & teamwork: Ability to work both independently and collaboratively, demonstrating adaptability and perseverance.
Essential Qualifications, Skills and Experience:
- Demonstrate an understanding of all welfare-based benefits in context of this role and able to give advice to clients regarding entitlement.
- Experience of working with the public and ability to give advice regarding debt management and income maximisation.
- The ability to undertake a wide range of financial tasks, including carrying out affordability assessments.
- Maths and English GCSE grade C and above or equivalent.
Other essential information:
Home visits are essential to this role, and you will be part of a duty rota to attend the office three days per week. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Income Maximisation Officer in London employer: Richmond and Wandsworth Council
Join a dedicated and diverse team at the Civic Centre in Twickenham, where your role as an Income Maximisation Officer will empower you to make a meaningful impact on the lives of individuals facing financial challenges. With generous benefits including 40 days of annual leave, flexible working arrangements, and a commitment to employee development, we foster a supportive work culture that values resilience, teamwork, and personal growth. Here, every day presents an opportunity to contribute positively to the community while enjoying a rewarding career.
Contact Details:
Richmond and Wandsworth Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Income Maximisation Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at the Civic Centre. You never know who might give you the inside scoop on the Income Maximisation Officer role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of welfare benefits and debt management. We recommend practising common interview questions and scenarios related to the role so you can showcase your expertise confidently.
✨Tip Number 3
Showcase your customer service skills! Think of examples where you've helped individuals with complex needs. We want to see how you can make a positive difference in tenants' lives, so be ready to share those stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our hardworking and friendly team at the Income Maximisation department.
We think you need these skills to ace Income Maximisation Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Income Maximisation Officer role. We want to see how you can make a positive difference in our team!
Showcase Your Communication Skills:Since this role involves a lot of interaction with tenants, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Relevant Experience:If you've worked with individuals facing complex needs or have experience in debt management, be sure to mention it! We love seeing candidates who understand the challenges our tenants face.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Richmond and Wandsworth Council
✨Know Your Benefits Inside Out
Make sure you brush up on your knowledge of welfare-based benefits, especially Housing Benefit and Universal Credit. Being able to discuss these confidently will show that you understand the core responsibilities of the Income Maximisation Officer role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully assisted individuals with complex needs. Highlight your communication skills and how you've built relationships with clients to help them improve their financial situations.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage tasks and maintain accurate records. You might want to share specific strategies or tools you use to stay organised, especially in a fast-paced environment.
✨Emphasise Teamwork and Resilience
This role requires both independent work and collaboration. Think of instances where you've worked as part of a team to overcome challenges, and be prepared to discuss how you adapt to changing situations while maintaining a positive attitude.
