Community Ambassador Project Officer in London

This is an exciting opportunity to join Richmond Council's Community Engagement Team and play a central role in shaping how residents across the London Borough of Richmond have their voices heard and acted upon. As Community Ambassador Project Officer, you will lead and develop the unique and high-profile Richmond Community Ambassador Programme, working closely with a dedicated group of volunteers who live in social housing across the borough to influence decisions, improve standards in their neighbourhoods, and build strong relationships between residents, Housing Associations, and the Council.

In this role, you will:

• Support residents to represent their communities with confidence
• Deliver real, visible improvements that matter to local people
• Support the Council's ambition to be open, inclusive, and community-led

No two days in this role are the same. You'll work at the heart of the community, supporting a network of passionate volunteer Community Ambassadors and bringing together residents, housing associations, councillors and council teams. You’ll be:

• Supporting and coordinating Community Ambassadors, acting as their main point of contact
• Recruiting, onboarding and training new volunteers
• Arranging estate inspections and helping to follow up on repairs and improvements
• Organising forums, workshops and partnership meetings
• Working closely with housing providers to resolve issues and share learning
• Getting out into the community to promote the programme and reach new voices
• Tracking impact and outcomes, and sharing success stories

We welcome applicants with different backgrounds, skills, and experience to apply - what matters most is your ability to connect with people and make things happen.

Essential Qualifications, Skills and Experience:

• Experience of community engagement, resident involvement or customer-focused work
• Confidence working with a range of stakeholders including residents and partner organisations
• An understanding of social housing and the issues affecting tenants
• Experience of, or interest in, working within local government or the public sector
• Strong communication skills, with the ability to explain issues clearly and sensitively
• Excellent organisational skills and the ability to juggle multiple priorities
• A proactive, solutions-focused mindset and a commitment to equality and inclusion
• Good IT skills, including using databases and digital tools

We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Council's services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.