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- Tasks: Provide top-notch IT support and troubleshoot user incidents across various platforms.
- Company: Local government council in Greater London with a commitment to community service.
- Benefits: Competitive salary, 40 days annual leave, and flexible remote working options.
- Why this job: Join a supportive team and make a difference in your community while developing your IT skills.
- Qualifications: Strong customer service skills and basic understanding of ITIL practices.
- Other info: Enjoy a hybrid work environment with great work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
A local government council in Greater London is seeking an IT Service Desk Analyst to ensure exceptional IT support across various platforms. The role involves managing user incidents, troubleshooting, and creating knowledge documentation.
The ideal candidate will possess strong customer service skills and a foundational understanding of ITIL practices.
This position offers a competitive salary, hybrid working options, and benefits like 40 days of annual leave.
Hybrid IT Service Desk Analyst - Flexible Remote Support employer: Richmond and Wandsworth Council
Contact Detail:
Richmond and Wandsworth Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Service Desk Analyst - Flexible Remote Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in local government. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and customer service skills. We recommend practising common interview questions and scenarios related to IT support to show you're ready to tackle any challenge.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've resolved user incidents in the past. This will demonstrate your ability to handle real-world IT issues effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Hybrid IT Service Desk Analyst - Flexible Remote Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant ITIL experience. We want to see how your background aligns with the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing exceptional IT support and how you can contribute to our team. Keep it friendly and professional!
Showcase Your Troubleshooting Skills: In your application, give examples of how you've successfully managed user incidents in the past. We love seeing real-life scenarios where you’ve made a difference, so share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Richmond and Wandsworth Council
✨Know Your ITIL Basics
Make sure you brush up on your ITIL practices before the interview. Understanding the key concepts and how they apply to service management will show that you're not just a tech whiz, but also someone who can effectively manage user incidents.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in past roles. Think about specific situations where you turned a frustrated user into a satisfied one. This will demonstrate your ability to handle user incidents with empathy and professionalism.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand what the council is looking for. Be ready to discuss how your skills align with their needs, especially around troubleshooting and creating knowledge documentation.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the tools they use for support, or how they measure success in this role. It shows you're genuinely interested and have done your homework!
