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- Tasks: Administer Business Rates efficiently and support the Council's financial stability.
- Company: Join a dynamic team within the Better Service Partnership.
- Benefits: Enjoy 40 days annual leave, flexible working, and a generous pension plan.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Experience in Business Rates administration and strong communication skills required.
- Other info: Inclusive workplace committed to equality and diversity.
The predicted salary is between 32841 - 45564 £ per year.
We are looking forward to appointing two motivated and skilled Business Rates Officers to join our Finance Directorate within the Better Service Partnership. This role offers an excellent opportunity to contribute to a high performing, fast paced team that plays a key part in supporting the Council's financial stability.
As a Business Rates Officer, you will be responsible for the accurate and efficient administration of Non Domestic Rates (NNDR). You will work as part of a dynamic team committed to achieving strong performance against challenging financial and operational targets.
About the role:
- You will be an enthusiastic and committed team player with up-to-date knowledge of Business Rates legislation and a strong understanding of NNDR processes.
- You should be able to work confidently with minimal supervision and demonstrate:
- Experience administering Business Rates in a local authority or similar environment
- Strong communication and customer service skills, with the ability to explain complex information clearly
- Accuracy and attention to detail when managing large volumes of data
- The ability to meet set targets and work to tight deadlines
- A positive, solution focused approach to work
- Confidence in using relevant systems and IT applications
Essential Qualifications, Skills and Experience:
- Administering all aspects of Business Rates within statutory deadlines and performance targets
- Processing changes to liability, exemptions, reliefs, and refunds
- Liaising professionally with ratepayers, businesses, agents, internal departments, and external stakeholders
- Maintaining accurate records and ensuring legislative compliance
- Supporting recovery action where required
- Contributing to service improvement and high quality customer service
Useful Information:
Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services. We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.
We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.
Business Rates Officer employer: Richmond and Wandsworth Council
Contact Detail:
Richmond and Wandsworth Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Rates Officer
✨Tip Number 1
Get to know the company! Research the Better Service Partnership and understand their values and goals. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and the team, plus it might just get your foot in the door!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the responsibilities of a Business Rates Officer. Practise explaining complex information clearly, as this is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Better Service Partnership and ready to contribute to their success.
We think you need these skills to ace Business Rates Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Rates Officer role. Highlight your experience with Business Rates legislation and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Skills: Don’t hold back on showcasing your strong communication and customer service skills. Give examples of how you've explained complex information clearly in the past. This will help us see your potential to contribute to our high-quality customer service.
Be Detail-Oriented: Accuracy is key in this role, so make sure your application is free from errors. Double-check your documents for typos or inconsistencies. We appreciate attention to detail, especially when managing large volumes of data!
Apply Early!: We might close the vacancy early if we get enough applications, so don’t wait until the last minute. Head over to our website and submit your application as soon as possible to avoid disappointment. We can’t wait to hear from you!
How to prepare for a job interview at Richmond and Wandsworth Council
✨Know Your Stuff
Make sure you brush up on your knowledge of Business Rates legislation and NNDR processes. Being able to discuss these topics confidently will show that you're not just a candidate, but a knowledgeable professional ready to contribute.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully administered Business Rates or similar tasks. Highlight your attention to detail and how you've met tight deadlines, as this is crucial for the role.
✨Communicate Clearly
Practice explaining complex information in simple terms. This will be key when discussing your customer service skills. Think about times you've had to break down complicated issues for clients or colleagues.
✨Be Solution-Focused
Demonstrate your positive approach by preparing to discuss how you've tackled challenges in previous roles. Employers love candidates who can think on their feet and come up with effective solutions under pressure.