Retail Sales Assistant

Richer Sounds are the UK’s leading Hi-Fi, Home Cinema, and TV specialists, and one of the largest Employee-Owned businesses in the UK.

We are currently looking for a full-time Retail Sales Assistant to join the team in our Reigate Store.

Experience in the AV industry is preferred but not essential.

Role Responsibilities:

1. Our Sales Advisors are primarily customer-facing in-store but also communicate with customers over the phone and via email. They provide excellent customer service by assisting with inquiries and purchases, while building and maintaining relationships with customers and clients.
2. After a probationary period, colleagues can offer “Free On-Site Surveys,” visiting customers in their homes, workplaces, or other locations. These involve working on larger projects with collaboration across departments, third parties, and using the latest in-home automation technology.
3. Maintain the store’s appearance, including keeping the shopfloor clean and welcoming, and ensuring the stockroom and office are well-organized.
4. Develop in-depth product knowledge to understand customer needs and address technical queries.
5. Manage time effectively to prioritize tasks and meet sales targets.
6. This role involves manoeuvring stock, adjusting displays, and may require stairs and heavy lifting.
7. The position requires working 5 days out of 7, including Saturdays and Sundays.

Who we are looking for:

1. Candidates should demonstrate enthusiasm for legendary customer service.
2. A genuine interest in audio-visual technologies and a desire to learn about new technologies.
3. Strong communication skills to understand individual customer requirements, maximize sales opportunities, and upsell effectively.
4. Well-presented, approachable, confident, and detail-oriented.

What can we offer you?

1. Access to various holiday homes across the UK and Europe at a discounted rate.
2. Colleague discounts on products, including friends and family.
3. An extra day of holiday for your birthday each year.
4. Long-service awards and a suggestions scheme with monetary rewards.
5. Ownership of 60% of the business through our Employee Ownership Trust, with profit sharing after 12 months of service.
6. Enhanced maternity and paternity leave.
7. Contribution towards Benenden private healthcare.
8. Various contribution schemes, including gym memberships, eye tests, dental care, and massages.
9. Cycle to work scheme and incentives for health-related goals.
10. Support for mental health, including Headspace subscriptions.
11. Additional leave to support family milestones.
12. Sickness benefits, support for professional development, low-interest loans, and pet-friendly schemes.

Please note, some benefits are available only after 6 or 12 months of service.

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