Retail Sales Assistant

Retail Sales Assistant role at Richer Sounds

Richer Sounds is the UK\’s leading Hi-Fi, Home Cinema and TV specialist, and one of the largest employee‑owned businesses in the UK.

We are currently looking for a full‑time Retail Sales Assistant to join our Cambridge store.

Experience in the AV industry is preferred but not essential.

Role Responsibilities

• Our Sales Advisors are predominately customer facing in-store but also speak to customers over the phone and via email. Successful candidates will provide legendary customer service by assisting with enquiries and purchases, whilst building and maintaining relationships with customers and clients.
• After a probationary period, colleagues can offer Free On‑Site Surveys where we visit customers in their homes, workplaces or other locations. These are opportunities to work on larger scale projects that may involve collaboration with multiple departments, third parties and the latest in‑home automation technology.
• General upkeep of the store including maintaining a clean, tidy and welcoming shopfloor as well as a well‑organised stockroom and office.
• Develop in‑depth product knowledge to understand customers needs and how to answer any technical queries.
• Manage time efficiently to prioritise tasks and meet sales targets.
• This role will require you to manoeuvre stock, adjust displays and may involve the use of stairs and heavy lifting.
• This role requires you to work 5 days per 7‑day week including Saturday and Sunday.

Who We Are Looking For

• Successful candidates should demonstrate an understanding and enthusiasm for legendary customer service.
• A genuine interest in audio‑visual technologies, and an active interest to learn about new technologies.
• Ability to utilise strong communication skills to tune into customers individual requirements; maximising sales opportunities and upselling techniques to increase sales revenue.
• Well‑presented and approachable with a confident attitude and good attention to detail.

What can we offer you?

• Exclusive access to various holiday homes around the UK and Europe, at a generously subsidised rate.
• Colleague discount on products, including friends and family discount.
• 1 extra day of holiday for your birthday per year!
• Long‑service awards.
• Suggestions scheme with monetary awards.
• We are an Employee Ownership Trust (EOT) whereby the colleagues own 60% of the business, receiving a share of the profits (after 12 months service).
• Enhanced Maternity and Paternity Leave.
• Contribution towards Benenden private healthcare.
• Various company contribution schemes including gym memberships and exercise classes, eye tests and glasses, dental, hearing tests and shoulder/ back massages.
• Cycle to work scheme.
• Cash incentive for colleagues who stop smoking.
• 50% towards the subscription to Headspace and mental health applications.
• Extra day off to take a child to their 1st day at primary/secondary school.
• Sickness benefit scheme.
• Contribution to course or exam fees relevant to the job.
• Low interest loans.
• Take your pet to work scheme (Restrictions apply).

Please note, some of the benefits are only available to our colleagues after 6 or 12 months of service.