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For Companies At a Glance
- Tasks: Provide legendary customer service and assist with enquiries and purchases in-store.
- Company: Join Richer Sounds, the UK's leading Hi-Fi and Home Cinema specialists.
- Benefits: Enjoy discounts, holiday homes access, and extra days off for your birthday!
- Why this job: Be part of an employee-owned business and make a real impact in retail.
- Qualifications: Enthusiasm for customer service and a keen interest in audio-visual technologies.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Retail Sales Assistant role at Richer Sounds
Richer Sounds are the UKs leading Hi-Fi, Home Cinema and TV specialists, and one of the largest Employee-Owned businesses in the UK.
We are currently looking for a full time Retail Sales Assistant to join the team in our Sheffield Store.
Experience in the AV industry is preferred but not essential.
Role Responsibilities
- Our Sales Advisors are predominantly customer facing in-store but also speak to customers over the phone and via email. Successful candidates will provide legendary customer service by assisting with enquiries and purchases, whilst building and maintaining relationships with customers and clients.
- After a probationary period, colleagues can offer Free On-Site Surveys where we visit customers in their homes, workplaces or other locations. These are opportunities to work on larger scale projects that may involve collaboration with multiple departments, third parties and the latest in-home automation technology.
- General upkeep of the store including maintaining a clean, tidy and welcoming shopfloor as well as a well organised stockroom and office.
- Develop in-depth product knowledge to understand customers needs and how to answer any technical queries.
- Manage time efficiently to prioritise tasks and meet sales targets.
- This role will require you to manoeuvre stock, adjust displays and may involve the use of stairs and heavy lifting.
- This role requires you to work 5 days per 7-day week including Saturday and Sunday.
Who We Are Looking For
- Successful candidates should demonstrate an understanding and enthusiasm for legendary customer service.
- A genuine interest in audio-visual technologies, and an active interest to learn about new technologies.
- Ability to utilise strong communication skills to tune into customers individual requirements; maximising sales opportunities and upselling techniques to increase sales revenue.
- Well-presented and approachable with a confident attitude and good attention to detail.
What can we offer you?
- Exclusive access to various holiday homes around the UK and Europe, at a generously subsidised rate.
- Colleague discount on products, including friends and family discount.
- 1 extra day of holiday for your birthday per year!
- Long-service awards.
- Suggestions scheme with monetary awards.
- We are an Employee Ownership Trust (EOT) whereby the colleagues own 60% of the business, receiving a share of the profits (after 12 months service).
- Enhanced Maternity and Paternity Leave.
- Contribution towards Benenden private healthcare.
- Various company contribution schemes including gym memberships and exercise classes, eye tests and glasses, dental, hearing tests and shoulder/ back massages.
- Cycle to work scheme.
- Cash incentive for colleagues who stop smoking.
- 50% towards the subscription to Headspace and mental health applications.
- Extra day off to take a child to their 1st day at primary/secondary school.
- Sickness benefit scheme.
- Contribution to course or exam fees relevant to the job.
- Low interest loans.
- Take your pet to work scheme (Restrictions apply).
Please note
Some of the benefits are only available to our colleagues after 6 or 12 months of service.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Retail
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Retail Sales Assistant employer: Richer Sounds
Contact Detail:
Richer Sounds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Richer Sounds. Understand their products and values, so you can show off your enthusiasm for legendary customer service and audio-visual tech.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers face-to-face and over the phone, role-play some scenarios with friends or family. This will help you feel more confident when tuning into customers' needs.
✨Tip Number 3
Show off your personality! When you apply through our website, let your unique character shine through. Employers love candidates who are approachable and well-presented, so don’t hold back!
✨Tip Number 4
Be ready to demonstrate your product knowledge! Brush up on the latest in-home automation technology and be prepared to discuss how you can assist customers with their queries. This will set you apart from other candidates.
We think you need these skills to ace Retail Sales Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to provide great service. We want to see that enthusiasm shine through!
Highlight Relevant Skills: Even if you don't have direct experience in the AV industry, focus on transferable skills. Talk about your communication abilities, problem-solving skills, and any tech-savvy traits you possess. We value a willingness to learn just as much!
Be Authentic and Personable: We’re looking for someone who’s approachable and friendly. Use a conversational tone in your application to reflect your personality. Let us see the real you, as we believe that authenticity is key to building relationships with our customers.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Richer Sounds
✨Know Your Products
Before the interview, take some time to research the latest audio-visual technologies and products that Richer Sounds offers. Being able to discuss specific items or trends will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your understanding of legendary customer service, which is key for this role.
✨Practice Your Communication
Since the role involves interacting with customers both in-store and over the phone, practice clear and confident communication. You might even want to role-play common customer scenarios with a friend to get comfortable with upselling techniques and addressing technical queries.
✨Dress to Impress
First impressions matter! Make sure to dress smartly and presentably for your interview. A well-put-together appearance reflects your professionalism and shows that you take the opportunity seriously, which is important in a customer-facing role.
